/*
 * timmi suporte — V3 visual
 * Estrutura operacional, hierarquia de ferramenta e superfícies sem efeito de template SaaS.
 */

:root{
    --v3-green:#00b33f;
    --v3-green-dark:#008d32;
    --v3-green-soft:#e8f6ed;
    --v3-ink:#172019;
    --v3-muted:#68716b;
    --v3-line:#d9ddd9;
    --v3-line-strong:#c8cec9;
    --v3-canvas:#eef0ed;
    --v3-paper:#fff;
    --v3-soft:#f6f7f4;
    --v3-nav:#111713;
    --v3-nav-2:#18201a;
    --v3-warning:#a85d13;
    --v3-danger:#b6323d;
    --v3-info:#2366a8;
}

.theme-v3{
    --navy:var(--v3-nav);
    --ink:var(--v3-ink);
    --muted:var(--v3-muted);
    --line:var(--v3-line);
    --canvas:var(--v3-canvas);
    --blue:var(--v3-green-dark);
    --blue-soft:var(--v3-green-soft);
    --green:var(--v3-green-dark);
    --green-soft:var(--v3-green-soft);
    --shadow:none;
    --radius:5px;
    color:var(--v3-ink);
    background:var(--v3-canvas);
}

.theme-v3 p{font-size:14px!important;line-height:1.62}
.theme-v3 small{line-height:1.45}
.theme-v3 button,.theme-v3 input,.theme-v3 select,.theme-v3 textarea{font-size:14px}
.theme-v3 input,.theme-v3 select{min-height:40px}
.theme-v3 input,.theme-v3 select,.theme-v3 textarea{border-radius:3px;border-color:var(--v3-line-strong)}
.theme-v3 input:focus,.theme-v3 select:focus,.theme-v3 textarea:focus{border-color:#5ea878;box-shadow:0 0 0 3px rgba(0,179,63,.1)}
.theme-v3 .btn{min-height:40px;border-radius:3px;padding:0 15px;box-shadow:none;font-size:14px;transform:none}
.theme-v3 .btn:hover{transform:none}
.theme-v3 .btn-primary{background:var(--v3-green);border-color:var(--v3-green);color:#fff}
.theme-v3 .btn-primary:hover{background:var(--v3-green-dark);border-color:var(--v3-green-dark)}
.theme-v3 .btn-secondary{background:#fff;border-color:var(--v3-line-strong);color:#273029}
.theme-v3 .btn-secondary:hover{background:#f7f8f6;border-color:#aeb6b0}
.theme-v3 .btn-ghost{background:transparent;border-color:var(--v3-line);color:#505a53}
.theme-v3 .badge{border-radius:2px;padding:5px 7px;font-size:12px;letter-spacing:.01em}
.theme-v3 .content-panel{border-radius:4px;border-color:var(--v3-line);box-shadow:none}
.theme-v3 .eyebrow{font-size:11px;line-height:1.3;letter-spacing:.12em;color:var(--v3-green-dark)}

/* Shell */
.theme-v3.team-app .app-shell{margin-left:252px;transition:margin-left .18s ease}
.theme-v3 .sidebar{width:252px;padding:0 12px 14px;background:var(--v3-nav);box-shadow:none;border-right:1px solid #283028}
.theme-v3 .sidebar-head{height:76px;padding:0 10px;display:flex;align-items:center;gap:13px}
.theme-v3 .sidebar-brand{height:auto;min-width:116px;padding:0;border-bottom:0}
.theme-v3 .sidebar-brand .brand-full{width:116px;filter:none}
.theme-v3 .sidebar-brand .brand-icon{display:none;width:39px;filter:none}
.theme-v3 .sidebar-toggle{top:59px;right:-13px;width:27px;height:27px;border:1px solid #38413a;border-radius:2px;background:#1b241e;color:#d8dfd9;box-shadow:none}
.theme-v3 .sidebar nav{padding-top:8px;gap:2px}
.theme-v3 .sidebar nav>small{margin:8px 10px 4px;color:#768079;font-size:10px;letter-spacing:.12em}
.theme-v3 .sidebar nav a,.theme-v3 .sidebar-logout{min-height:37px;padding:0 11px;border-radius:3px;color:#b9c2bb;font-size:14px;font-weight:550}
.theme-v3 .sidebar nav a i,.theme-v3 .sidebar-logout i{width:19px;height:19px;color:#89958c}
.theme-v3 .sidebar nav a:hover{background:#1c251f;color:#fff}
.theme-v3 .sidebar nav a.active{background:#253027;color:#fff;box-shadow:inset 3px 0 var(--v3-green)}
.theme-v3 .sidebar nav a.active i{color:#4ddd7b}
.theme-v3 .sidebar-foot{margin-top:auto;padding-top:5px;display:flex;align-items:center;gap:8px}
.theme-v3 .sidebar-version{margin-left:10px;padding:3px 6px;border:1px solid #354038;border-radius:2px;color:#748078;font-size:10px}
.theme-v3 .sidebar-logout{margin:0 0 0 auto;padding-top:0;border-top:0;border-radius:3px}
.theme-v3 .v3-topbar{height:64px;padding:0 24px;background:#fff;border-bottom:1px solid var(--v3-line);box-shadow:none}
.theme-v3 .topbar-route{display:flex;align-items:center;gap:12px;min-width:0}
.theme-v3 .topbar-context{gap:1px}
.theme-v3 .topbar-context small{order:0;font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#7b847e}
.theme-v3 .topbar-context strong{order:1;font-size:14px;color:#222b24}
.theme-v3 .topbar-health{height:30px;padding:0 10px;border:1px solid #d8e6dc;background:#f3faf5;color:#27713f;border-radius:2px;display:flex;align-items:center;gap:7px;font-size:12px;font-weight:650}
.theme-v3 .topbar-health i{width:15px;height:15px;color:var(--v3-green)}
.theme-v3 .user-chip{height:64px;margin:0 8px 0 16px;padding:0 15px;border-left:1px solid var(--v3-line);border-right:1px solid var(--v3-line)}
.theme-v3 .user-chip .avatar{border-radius:3px;background:#263229;color:#65df8c}
.theme-v3 .user-chip strong{font-size:13px}.theme-v3 .user-chip small{font-size:11px}
.theme-v3 .icon-btn{border-radius:3px}
.theme-v3 .main-content{max-width:none;margin:0;padding:24px 26px 34px}
.theme-v3 .page-heading{align-items:center;margin:0 0 20px;padding:0 0 20px;border-bottom:1px solid var(--v3-line)}
.theme-v3 .page-heading h1{font-size:27px;letter-spacing:-.025em}
.theme-v3 .heading-title>span{width:35px;height:35px;border-radius:3px;background:#e7eee9;color:#236c3c}
.theme-v3 .heading-title h1{font-size:27px}
.theme-v3 .page-heading p{margin-top:5px;color:var(--v3-muted)}
.theme-v3 .search-box{height:42px;width:min(390px,36vw);border-radius:3px;box-shadow:none;background:#fff}
.theme-v3 .search-box kbd{border-radius:2px}
.theme-v3 .dashboard-live{border-radius:2px;background:#edf8f0;color:#216d39;border:1px solid #d0e7d7}

html.sidebar-is-collapsed .theme-v3.team-app .app-shell{margin-left:74px}
html.sidebar-is-collapsed .theme-v3 .sidebar{width:74px;padding-left:10px;padding-right:10px}
html.sidebar-is-collapsed .theme-v3 .sidebar-head{padding:0;justify-content:center}
html.sidebar-is-collapsed .theme-v3 .sidebar-brand{min-width:0;justify-content:center}
html.sidebar-is-collapsed .theme-v3 .sidebar-brand .brand-full{display:none}
html.sidebar-is-collapsed .theme-v3 .sidebar-brand .brand-icon{display:block;width:42px}
html.sidebar-is-collapsed .theme-v3 .sidebar-version{display:none}
html.sidebar-is-collapsed .theme-v3 .sidebar nav a,html.sidebar-is-collapsed .theme-v3 .sidebar-logout{justify-content:center;padding:0}
html.sidebar-is-collapsed .theme-v3 .sidebar-foot{justify-content:center}
html.sidebar-is-collapsed .theme-v3 .sidebar-logout{margin:0}
html.sidebar-is-collapsed .theme-v3 .sidebar [data-tooltip]:after{left:58px;border-radius:2px;background:#151b17;border:1px solid #354038;box-shadow:0 8px 24px rgba(0,0,0,.22);font-size:13px}
@media(max-height:680px) and (min-width:761px){.theme-v3 .sidebar-head{height:64px}.theme-v3 .sidebar-toggle{top:49px}.theme-v3 .sidebar nav{padding-top:5px}.theme-v3 .sidebar nav>small{margin:5px 10px 2px}.theme-v3 .sidebar nav a,.theme-v3 .sidebar-logout{min-height:34px}.theme-v3 .sidebar-foot{padding-top:2px}}

/* Dashboard da equipe */
.theme-v3 .command-heading{min-height:82px}
.theme-v3 .command-heading-copy{min-width:310px}
.theme-v3 .admin-heading-actions{display:flex;align-items:center;justify-content:flex-end;gap:9px;flex-wrap:wrap}
.theme-v3 .operations-layout{display:grid;grid-template-columns:244px minmax(0,1fr);gap:14px;align-items:start}
.theme-v3 .operations-nav{border:1px solid var(--v3-line);background:#fff;min-height:610px;position:sticky;top:80px}
.theme-v3 .operations-nav-head{min-height:69px;padding:13px 14px;border-bottom:1px solid var(--v3-line);display:flex;align-items:center;gap:10px}
.theme-v3 .operations-nav-head>span{width:32px;height:32px;border-radius:3px;background:#edf2ee;color:#3d6c4c;display:grid;place-items:center}
.theme-v3 .operations-nav-head>span i{width:17px}
.theme-v3 .operations-nav-head>div{display:flex;flex-direction:column}.theme-v3 .operations-nav-head strong{font-size:14px}.theme-v3 .operations-nav-head small{font-size:12px;color:var(--v3-muted)}
.theme-v3 .queue-filter-list{display:flex;flex-direction:column;padding:8px}
.theme-v3 .queue-filter{min-height:58px;padding:8px;display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:9px;border-left:3px solid transparent}
.theme-v3 .queue-filter:hover{background:#f5f7f4}
.theme-v3 .queue-filter.active{background:#edf6f0;border-left-color:var(--v3-green)}
.theme-v3 .queue-filter .metric-icon{width:32px;height:32px;border-radius:3px}
.theme-v3 .queue-filter>span:nth-child(2){display:flex;flex-direction:column;min-width:0}
.theme-v3 .queue-filter>span strong{font-size:13px}.theme-v3 .queue-filter>span small{font-size:11px;color:var(--v3-muted)}
.theme-v3 .queue-filter>b{min-width:27px;height:27px;padding:0 6px;border:1px solid var(--v3-line);border-radius:2px;display:grid;place-items:center;font-size:13px;background:#fff}
.theme-v3 .sla-command{margin:3px 8px 0;padding-top:12px;border-top:1px solid var(--v3-line)}
.theme-v3 .sla-command>header{display:flex;align-items:center;gap:8px;padding:0 3px 9px}
.theme-v3 .sla-command>header>i{width:18px;color:#58635b}.theme-v3 .sla-command>header span{display:flex;flex-direction:column}.theme-v3 .sla-command>header strong{font-size:12px}.theme-v3 .sla-command>header small{font-size:10px;color:var(--v3-muted)}
.theme-v3 .sla-command-grid{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--v3-line)}
.theme-v3 .sla-command-grid .sla-filter{min-height:56px;padding:8px;background:#fff;border:0;border-right:1px solid var(--v3-line);border-bottom:1px solid var(--v3-line);display:flex;flex-direction:column;align-items:flex-start;justify-content:center}
.theme-v3 .sla-command-grid .sla-filter:nth-child(2n){border-right:0}.theme-v3 .sla-command-grid .sla-filter:nth-last-child(-n+2){border-bottom:0}
.theme-v3 .sla-command-grid .sla-filter strong{font-size:18px}.theme-v3 .sla-command-grid .sla-filter span{font-size:11px;color:var(--v3-muted)}
.theme-v3 .sla-command-grid .sla-filter.active{background:#f0f6f2;box-shadow:inset 0 -2px var(--v3-green)}
.theme-v3 .sla-command-grid .sla-risk strong{color:var(--v3-warning)}.theme-v3 .sla-command-grid .sla-overdue strong{color:var(--v3-danger)}
.theme-v3 .desk-command{margin:15px 8px 8px;padding-top:12px;border-top:1px solid var(--v3-line);display:flex;flex-direction:column;gap:2px}
.theme-v3 .desk-command>span{padding:0 3px 5px;color:#838b85;font-size:10px;letter-spacing:.1em}
.theme-v3 .desk-command a{min-height:37px;padding:0 8px;display:flex;align-items:center;gap:8px;font-size:12px;color:#505a53}
.theme-v3 .desk-command a i{width:16px}.theme-v3 .desk-command a.active{background:#edf5ef;color:#1d6e38}
.theme-v3 .queue-workspace{min-height:610px;overflow:hidden}
.theme-v3 .queue-workspace .inbox-toolbar{min-height:70px;padding:12px 16px;background:#fff}
.theme-v3 .inbox-folder>span{width:34px;height:34px;border-radius:3px;background:#26332a;color:#60dd87}
.theme-v3 .inbox-folder>div>small{display:block;margin-bottom:2px;color:#78817b;font-size:10px;letter-spacing:.1em}
.theme-v3 .inbox-folder h2{font-size:16px}
.theme-v3 .queue-view-tabs{padding:3px;border:1px solid var(--v3-line);border-radius:3px;background:#f4f5f2}
.theme-v3 .queue-view-tabs a{border-radius:2px;font-size:12px}.theme-v3 .queue-view-tabs a.active{background:#fff;border:1px solid #d6dbd7;box-shadow:none}
.theme-v3 .admin-inbox .inbox-row{grid-template-columns:4px 36px 165px minmax(240px,1fr) 145px 135px 106px 18px;gap:12px;min-height:72px;padding:10px 15px;border-bottom:1px solid #e4e7e3}
.theme-v3 .inbox-row:hover{background:#f6f8f5}
.theme-v3 .inbox-row.is-unread{background:#f5faf6}.theme-v3 .inbox-row.is-unread:hover{background:#eef6f0}
.theme-v3 .inbox-priority{height:100%;min-height:39px;width:3px;border-radius:0}
.theme-v3 .inbox-avatar{width:34px;height:34px;border-radius:3px;background:#e9ede9;color:#35463a;font-size:11px}
.theme-v3 .inbox-sender strong{font-size:13px}.theme-v3 .inbox-sender small{font-size:11px}
.theme-v3 .inbox-message{display:flex;flex-direction:column;gap:3px;min-width:0}
.theme-v3 .inbox-message>strong{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.theme-v3 .inbox-message>span{font-size:12px;color:var(--v3-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.theme-v3 .inbox-owner{display:flex;flex-direction:column;gap:3px;min-width:0}.theme-v3 .inbox-owner strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.theme-v3 .inbox-owner small{font-size:11px;color:var(--v3-muted)}
.theme-v3 .inbox-row time{font-size:11px;text-align:right}.theme-v3 .inbox-arrow{width:15px;color:#9ca49e}

/* Portal do cliente */
.theme-v3.client-app{background:#f0f2ef}
.theme-v3.client-app .v3-topbar{height:72px;background:var(--v3-nav);border-color:#29312b;color:#fff}
.theme-v3.client-app .brand-client{height:auto}.theme-v3.client-app .brand-client img{width:126px;filter:none}
.theme-v3.client-app .topbar-context{padding-left:17px;border-left:1px solid #38413a}.theme-v3.client-app .topbar-context small{color:#829086}.theme-v3.client-app .topbar-context strong{color:#fff}
.theme-v3.client-app .topbar-health{background:#1b2b20;border-color:#2e4936;color:#7de19c}
.theme-v3.client-app .user-chip{border-color:#303a32}.theme-v3.client-app .user-chip strong{color:#fff}.theme-v3.client-app .user-chip small{color:#8e9b91}
.theme-v3.client-app .icon-btn{color:#d7ded8}.theme-v3.client-app .icon-btn:hover{background:#202922}
.theme-v3.client-app .main-content{max-width:1380px;margin:0 auto;padding-top:30px}
.theme-v3 .client-command-heading{padding-bottom:22px}.theme-v3 .client-command-heading h1{font-size:30px}
.theme-v3 .client-console{display:grid;grid-template-columns:260px minmax(0,1fr);gap:15px;align-items:start}
.theme-v3 .client-console-nav{border:1px solid var(--v3-line);background:#fff;position:sticky;top:92px}
.theme-v3 .client-console-intro{padding:19px;border-bottom:1px solid var(--v3-line)}
.theme-v3 .client-console-intro>span{width:36px;height:36px;border-radius:3px;background:#203027;color:#56d67f;display:grid;place-items:center;margin-bottom:14px}
.theme-v3 .client-console-intro>span i{width:20px}.theme-v3 .client-console-intro>strong{display:block;font-size:16px}.theme-v3 .client-console-intro p{margin:6px 0 0;color:var(--v3-muted)}
.theme-v3 .client-status-nav{padding:8px;display:flex;flex-direction:column}
.theme-v3 .client-status-nav .status-stat{min-height:57px;padding:8px;border:0;border-left:3px solid transparent;display:grid;grid-template-columns:32px minmax(0,1fr) auto;gap:9px}
.theme-v3 .client-status-nav .status-stat:hover{background:#f6f8f5}.theme-v3 .client-status-nav .status-stat.active{background:#edf6f0;border-left-color:var(--v3-green)}
.theme-v3 .client-status-nav .status-stat>i{width:32px;height:32px;border-radius:3px}
.theme-v3 .client-status-nav .status-stat>span{display:flex;flex-direction:column}.theme-v3 .client-status-nav .status-stat>span strong{font-size:13px}.theme-v3 .client-status-nav .status-stat>span small{font-size:11px;color:var(--v3-muted)}
.theme-v3 .client-status-nav .status-stat>b{font-size:15px}
.theme-v3 .client-new-ticket{margin:8px;padding:13px;border-top:1px solid var(--v3-line);background:#18241c;color:#fff;display:grid;grid-template-columns:20px minmax(0,1fr) 17px;align-items:center;gap:9px}
.theme-v3 .client-new-ticket>i{width:18px;color:#67dd8b}.theme-v3 .client-new-ticket span{display:flex;flex-direction:column}.theme-v3 .client-new-ticket strong{font-size:13px}.theme-v3 .client-new-ticket small{font-size:11px;color:#9eaaa1}
.theme-v3 .client-ticket-workspace{min-height:510px;overflow:hidden}
.theme-v3 .client-inbox .inbox-row{grid-template-columns:4px 36px 155px minmax(220px,1fr) 145px 106px 18px;gap:12px;min-height:72px;padding:10px 15px}

/* Chamado em formato de estação de e-mail */
.theme-v3 .ticket-commandbar{min-height:46px;margin:-7px 0 12px;padding:0 2px 10px;border-bottom:1px solid var(--v3-line);display:flex;align-items:center;justify-content:space-between}
.theme-v3 .ticket-command-route{display:flex;align-items:center;gap:8px;color:#68716b;font-size:12px}.theme-v3 .ticket-command-route>.back-link{margin:0}.theme-v3 .ticket-command-route>i{width:13px}.theme-v3 .ticket-command-route>strong{font-size:12px;color:#303a32}
.theme-v3 .ticket-command-actions{display:flex;align-items:center;gap:10px}
.theme-v3 .ticket-live-indicator{display:flex;align-items:center;gap:6px;color:#317048;font-size:12px}.theme-v3 .ticket-live-indicator i{width:15px;color:var(--v3-green)}
.theme-v3 .ticket-mail-layout{height:calc(100vh - 143px);min-height:660px;grid-template-columns:286px minmax(480px,1fr) 314px;gap:0;border:1px solid var(--v3-line);background:#fff;overflow:hidden}
.theme-v3 .mail-ticket-sidebar{height:100%;border:0;border-right:1px solid var(--v3-line);border-radius:0;background:#f4f5f2}
.theme-v3 .mail-ticket-sidebar>header{height:68px;padding:12px 14px;border-bottom:1px solid var(--v3-line);background:#eef0ed}
.theme-v3 .mail-ticket-sidebar>header strong{font-size:14px}.theme-v3 .mail-list-count{min-width:28px;height:28px;border:1px solid var(--v3-line-strong);background:#fff;display:grid;place-items:center;font-size:12px;font-weight:700}
.theme-v3 .mail-ticket-search{margin:10px;border-radius:2px;background:#fff}.theme-v3 .mail-ticket-search input{border:0}
.theme-v3 .mail-ticket-list{height:calc(100% - 121px);overflow:auto;padding:0 7px 8px}
.theme-v3 .mail-ticket-item{margin:0;padding:11px 8px;border:0;border-bottom:1px solid #dde1dd;border-radius:0;background:transparent;grid-template-columns:32px minmax(0,1fr)}
.theme-v3 .mail-ticket-item:hover{background:#fff}.theme-v3 .mail-ticket-item.active{background:#fff;box-shadow:inset 3px 0 var(--v3-green)}
.theme-v3 .mail-ticket-item .avatar{width:32px;height:32px;border-radius:3px;background:#27342b;color:#70df92}
.theme-v3 .mail-ticket-copy strong,.theme-v3 .mail-ticket-copy b{font-size:12px}.theme-v3 .mail-ticket-copy small,.theme-v3 .mail-ticket-copy time{font-size:11px}
.theme-v3 .conversation-panel.mail-conversation-panel{height:100%;border:0;border-radius:0;display:flex;flex-direction:column;overflow:hidden}
.theme-v3 .mail-conversation-header{min-height:146px;padding:18px 20px;border-bottom:1px solid var(--v3-line);background:#fff;align-items:flex-start}
.theme-v3 .mail-subject-head{min-width:0;flex:1}.theme-v3 .mail-subject-head h1{margin:8px 0 14px;font-size:22px;line-height:1.25;letter-spacing:-.02em}
.theme-v3 .ticket-title-line{margin:0;display:flex;align-items:center;gap:6px;flex-wrap:wrap}.theme-v3 .protocol{font-size:11px}
.theme-v3 .sla-badge{border-radius:2px;font-size:11px}
.theme-v3 .conversation-party{display:flex;align-items:center;gap:9px}.theme-v3 .conversation-party>.avatar{width:34px;height:34px;border-radius:3px;background:#29362c;color:#6ede91}
.theme-v3 .conversation-party>span:last-child{display:flex;flex-direction:column}.theme-v3 .conversation-party small{font-size:10px;color:var(--v3-muted);text-transform:uppercase;letter-spacing:.06em}.theme-v3 .conversation-party strong{font-size:13px}.theme-v3 .conversation-party b{font-size:11px;font-weight:500;color:var(--v3-muted)}
.theme-v3 .mail-conversation-panel .timeline{flex:1;overflow:auto;padding:0;background:#fff;gap:0}
.theme-v3 .mail-conversation-panel .message{padding:18px 20px;grid-template-columns:34px minmax(0,1fr);gap:11px;border-bottom:1px solid #e4e7e3}
.theme-v3 .mail-conversation-panel .message:hover{background:#fafbf9}
.theme-v3 .message>.avatar{width:34px;height:34px;border-radius:3px}
.theme-v3 .message-body{max-width:none;padding:0;border:0;border-radius:0;background:transparent!important}
.theme-v3 .message-body header{margin-bottom:8px}.theme-v3 .message-body header strong{font-size:13px}.theme-v3 .message-body header span,.theme-v3 .message-body time{font-size:11px}
.theme-v3 .message-body p{font-size:14px!important;line-height:1.68;color:#303832}
.theme-v3 .message-internal{background:#fffaf0}.theme-v3 .message-internal:hover{background:#fff7e8!important}
.theme-v3 .attachment-list>a{border-radius:3px;background:#f7f8f5}
.theme-v3 .ticket-reply-region{flex:0 0 auto;border-top:1px solid var(--v3-line);background:#f5f6f3;padding:11px}
.theme-v3 .mail-reply-box{margin:0;padding:0;border:1px solid var(--v3-line-strong);border-radius:3px;background:#fff}
.theme-v3 .reply-toolbar{min-height:42px;padding:6px 9px;border-bottom:1px solid var(--v3-line);background:#fafbf9}
.theme-v3 .reply-tabs span{border-radius:2px;font-size:12px}.theme-v3 .service-type{border-radius:2px;font-size:12px}
.theme-v3 .mail-reply-box textarea{min-height:76px;padding:12px;border:0;border-radius:0}
.theme-v3 .mail-reply-box footer{padding:9px 10px}
.theme-v3 .message-format-toolbar{min-height:38px;padding:6px 10px;border-bottom:1px solid var(--v3-line);background:#f5f6f3;display:flex;align-items:center;gap:5px}.theme-v3 .message-format-toolbar>span{margin-right:4px;color:#737d75;font-size:10px;font-weight:800;letter-spacing:.08em}.theme-v3 .message-format-toolbar button{width:30px;height:28px;border:1px solid #cfd5cf;background:#fff;color:#273029;cursor:pointer}.theme-v3 .message-format-toolbar button:hover{border-color:#61a978;background:#eef7f1}.theme-v3 .message-format-toolbar small{margin-left:auto;color:#7b847d;font-size:11px}.theme-v3 .message-live-preview{padding:10px 12px;border-top:1px dashed #d6dbd6;background:#fafbf9}.theme-v3 .message-live-preview>small{display:block;margin-bottom:5px;color:#778079;font-size:9px;font-weight:800;letter-spacing:.09em}.theme-v3 .message-live-preview p{margin:0!important;color:#303832;font-size:13px!important;line-height:1.55}.theme-v3 .attachment-selection{padding:9px 10px;border-top:1px solid var(--v3-line);background:#fafbf9;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px}.theme-v3 .attachment-selection[hidden]{display:none}.theme-v3 .attachment-selection-item{min-width:0;padding:6px;border:1px solid #d8ddd8;background:#fff;display:grid;grid-template-columns:44px minmax(0,1fr) 26px;align-items:center;gap:8px}.theme-v3 .attachment-selection-visual{width:44px;height:38px;background:#1b211d;color:#74dc94;display:grid;place-items:center;overflow:hidden}.theme-v3 .attachment-selection-visual img,.theme-v3 .attachment-selection-visual video{width:100%;height:100%;object-fit:cover}.theme-v3 .attachment-selection-visual b{font-size:10px}.theme-v3 .attachment-selection-item>span:nth-child(2){min-width:0;display:flex;flex-direction:column}.theme-v3 .attachment-selection-item strong{overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.theme-v3 .attachment-selection-item small{color:#778079;font-size:10px}.theme-v3 .attachment-selection-item>button{width:26px;height:26px;border:0;background:#f0f2ef;color:#535d56;font-size:20px;cursor:pointer}.theme-v3 .message-evidence-grid{grid-template-columns:repeat(2,minmax(260px,1fr))}.theme-v3 .message-media img,.theme-v3 .message-media video{height:230px;object-fit:contain}.attachment-swal-stage{display:flex;flex-direction:column;gap:14px}.attachment-swal-stage img{display:block;max-width:100%;max-height:70vh;margin:auto;object-fit:contain}.attachment-swal-stage iframe{width:100%;height:70vh;border:1px solid #d6dbd6;background:#fff}.attachment-swal-stage .btn{align-self:center}.attachment-error-list{text-align:left}.attachment-error-list p{margin:5px 0!important;font-size:13px!important}
.theme-v3 .ticket-context{height:100%;gap:0;border-left:1px solid var(--v3-line);background:#f4f5f2;overflow:auto}
.theme-v3 .ticket-context-head{min-height:68px;padding:12px 14px;border-bottom:1px solid var(--v3-line);display:flex;align-items:center;gap:10px;background:#eef0ed}
.theme-v3 .ticket-context-head>span{width:31px;height:31px;background:#26332a;color:#61dd88;display:grid;place-items:center}.theme-v3 .ticket-context-head>span i{width:17px}.theme-v3 .ticket-context-head>div{display:flex;flex-direction:column}.theme-v3 .ticket-context-head small{font-size:9px;letter-spacing:.1em;color:#7c867f}.theme-v3 .ticket-context-head strong{font-size:13px}
.theme-v3 .ticket-context-accordion{margin:0;border:0;border-bottom:1px solid var(--v3-line);border-radius:0;background:#fff;box-shadow:none}
.theme-v3 .ticket-context-accordion summary{min-height:52px;padding:10px 13px}.theme-v3 .ticket-context-accordion summary strong{font-size:13px}.theme-v3 .accordion-icon{width:28px;height:28px;border-radius:2px;background:#edf1ed}
.theme-v3 .ticket-accordion-content{padding:0 13px 14px}
.theme-v3 .service-stopwatch{border-radius:2px;background:#19211b;padding:14px}.theme-v3 .service-stopwatch strong{font-size:27px}.theme-v3 .service-stopwatch small,.theme-v3 .service-stopwatch span{font-size:12px}
.theme-v3 .ticket-context dl>div{padding:9px 0}.theme-v3 .ticket-context dt,.theme-v3 .ticket-context dd{font-size:12px}
.theme-v3 .current-status{border-radius:2px;background:#edf6f0}.theme-v3 .evidence-shortcut{margin:10px;border-radius:2px;background:#fff}

/* Abertura de chamado */
.theme-v3 .new-ticket-heading{align-items:flex-end}.theme-v3 .new-ticket-heading .back-link{margin-bottom:15px}.theme-v3 .new-ticket-security{padding:8px 10px;border:1px solid #d6dfd8;background:#f7faf7;display:flex;align-items:center;gap:7px;font-size:12px;color:#59645c}.theme-v3 .new-ticket-security i{width:16px}
.theme-v3 .new-ticket-console{grid-template-columns:170px minmax(0,1fr) 275px;gap:14px;align-items:start}
.theme-v3 .ticket-step-rail{position:sticky;top:88px;padding:8px 0;border-left:1px solid var(--v3-line);display:flex;flex-direction:column}
.theme-v3 .ticket-step-rail>span{min-height:78px;padding:9px 0 9px 34px;position:relative;display:flex;flex-direction:column}
.theme-v3 .ticket-step-rail b{position:absolute;left:-15px;top:7px;width:29px;height:29px;border:1px solid var(--v3-line-strong);background:#fff;display:grid;place-items:center;font-size:11px}.theme-v3 .ticket-step-rail .active b{background:#203027;color:#70e194;border-color:#203027}
.theme-v3 .ticket-step-rail i{position:absolute;left:-2px;top:36px;bottom:-7px;width:3px;background:#dce1dc}.theme-v3 .ticket-step-rail span:last-child i{display:none}
.theme-v3 .ticket-step-rail strong{font-size:13px}.theme-v3 .ticket-step-rail small{font-size:11px;color:var(--v3-muted)}
.theme-v3 .new-ticket-console .form-panel{padding:0;gap:0;overflow:hidden}
.theme-v3 .new-ticket-section{padding:22px 24px}.theme-v3 .new-ticket-console .section-divider{margin:0}
.theme-v3 .form-section-title>span{width:33px;height:33px;border-radius:2px;background:#203027;color:#6ee191}.theme-v3 .form-section-title h2{font-size:16px}.theme-v3 .form-section-title p{font-size:13px!important}
.theme-v3 .new-ticket-submit{top:88px;padding:20px;border-radius:3px;background:#18201a;box-shadow:none}
.theme-v3 .new-ticket-submit h3{font-size:18px}.theme-v3 .new-ticket-submit dl{margin:18px 0;border-top:1px solid #334038}.theme-v3 .new-ticket-submit dl>div{padding:10px 0;border-bottom:1px solid #334038;display:flex;justify-content:space-between;gap:10px}.theme-v3 .new-ticket-submit dt{font-size:11px;color:#94a198}.theme-v3 .new-ticket-submit dd{margin:0;font-size:11px;color:#fff;font-weight:650;text-align:right}.theme-v3 .new-ticket-submit .btn-ghost{color:#c0c9c2;border-color:#3a463d}

/* Visualização restrita do Painel TV */
.panel-ticket-page{min-height:100vh;background:#111512;color:#1d241f}.panel-ticket-shell{min-height:100vh;display:grid;grid-template-rows:auto 1fr}.panel-ticket-header{min-height:76px;padding:14px 24px;background:#151b17;color:#fff;border-bottom:1px solid #303833;display:flex;align-items:center;justify-content:space-between;gap:20px}.panel-ticket-header img{width:142px}.panel-ticket-header>div{display:flex;align-items:center;gap:16px}.panel-ticket-header span{display:flex;flex-direction:column}.panel-ticket-header small{color:#87a08e;font-size:11px;letter-spacing:.08em}.panel-ticket-header strong{font-size:18px}.panel-ticket-header a{min-height:40px;padding:0 14px;border:1px solid #3b463e;color:#fff;display:inline-flex;align-items:center;gap:8px;font-size:13px}.panel-ticket-content{padding:24px;display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;background:#eef0ed}.panel-ticket-conversation,.panel-ticket-context{background:#fff;border:1px solid #d5dad5}.panel-ticket-title{padding:20px 22px;border-bottom:1px solid #dce0dc}.panel-ticket-title>span{display:flex;gap:7px}.panel-ticket-title h1{margin:10px 0 6px;font-size:25px}.panel-ticket-title p{margin:0!important;color:#687269}.panel-ticket-conversation .timeline{padding:0}.panel-ticket-conversation .message{padding:18px 20px;border-bottom:1px solid #e1e4e1}.panel-ticket-context{align-self:start}.panel-ticket-context header{padding:16px 18px;border-bottom:1px solid #dce0dc}.panel-ticket-context header strong{font-size:15px}.panel-ticket-context dl{margin:0;padding:7px 18px}.panel-ticket-context dl>div{padding:12px 0;border-bottom:1px solid #e3e6e3;display:flex;justify-content:space-between;gap:12px}.panel-ticket-context dt{color:#727b74;font-size:12px}.panel-ticket-context dd{margin:0;font-size:12px;font-weight:700;text-align:right}
@media(max-width:900px){.theme-v3 .attachment-selection{grid-template-columns:1fr}.theme-v3 .message-evidence-grid{grid-template-columns:1fr}.panel-ticket-content{grid-template-columns:1fr}.panel-ticket-header{align-items:flex-start;flex-direction:column}.panel-ticket-header>div{width:100%;justify-content:space-between}}

/* Login */
.theme-v3.auth-page{background:#e8ebe7}
.theme-v3 .login-v3-shell{min-height:100vh;display:grid;grid-template-columns:minmax(440px,44%) minmax(520px,56%);background:#e8ebe7}
.theme-v3 .login-v3-story{position:relative;min-width:0;padding:34px clamp(30px,4vw,60px) 42px;background:#111512;color:#fff;display:flex;flex-direction:column;justify-content:center;overflow:hidden}
.theme-v3 .login-v3-story>header{position:absolute;top:34px;left:clamp(30px,4vw,60px);right:clamp(30px,4vw,60px);display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #2b302c;padding-bottom:18px}.theme-v3 .login-v3-story>header img{width:128px;filter:none}.theme-v3 .login-v3-story>header span{display:flex;align-items:center;gap:7px;font-size:12px;color:#929a94}.theme-v3 .login-v3-story>header i{width:15px;color:#44c86e}
.theme-v3 .login-v3-copy{padding-top:68px;max-width:620px}.theme-v3 .login-v3-copy h1{max-width:600px;margin:8px 0 14px;font-size:clamp(32px,3vw,43px);line-height:1.13;letter-spacing:-.03em;font-weight:620}.theme-v3 .login-v3-copy p{max-width:570px;margin:0;color:#aeb5b0;font-size:15px!important}
.theme-v3 .login-v3-overview{width:min(570px,100%);margin-top:34px;padding:20px 22px 17px;background:#171c18;border:0;border-radius:3px}
.theme-v3 .login-v3-overview>header{min-height:0;margin-bottom:16px;display:flex;align-items:center;justify-content:space-between;gap:20px}.theme-v3 .login-v3-overview>header strong{font-size:12px;text-transform:uppercase;letter-spacing:.1em;color:#eef1ee}.theme-v3 .login-v3-overview>header span{font-size:12px;color:#818a83}
.theme-v3 .login-v3-overview-list{display:grid;gap:9px}.theme-v3 .login-v3-overview-list>div{min-height:72px;padding:12px 14px;display:grid;grid-template-columns:42px minmax(0,1fr);gap:14px;align-items:center;background:#1e2520;border-radius:2px}.theme-v3 .login-v3-overview-list>div>i{width:42px;height:42px;padding:9px;background:#29362d;color:#62d787;border-radius:2px;display:grid;place-items:center}.theme-v3 .login-v3-overview-list>div>i svg{width:24px;height:24px}.theme-v3 .login-v3-overview-list span{display:flex;flex-direction:column;gap:4px}.theme-v3 .login-v3-overview-list strong{font-size:14px;font-weight:620;color:#f0f2f0}.theme-v3 .login-v3-overview-list small{font-size:13px;color:#9ca59e}
.theme-v3 .login-v3-overview>footer{min-height:0;margin-top:15px;padding:0 2px;display:flex;align-items:center;gap:9px;color:#a9b1ab;font-size:12px}.theme-v3 .login-v3-overview>footer i{width:20px;height:20px;color:#62d787}
.theme-v3 .login-plain-shell,.theme-v3 .login-plain-shell *,.theme-v3 .login-plain-shell *::before,.theme-v3 .login-plain-shell *::after{animation:none!important;transition:none!important}
.theme-v3 .login-v3-access{padding:36px;background:#f0f2ef;display:flex;flex-direction:column;align-items:center;justify-content:center}
.theme-v3 .login-v3-access .auth-form-card{width:min(500px,100%);padding:38px 40px;border:1px solid var(--v3-line-strong);border-radius:3px;box-shadow:none}
.theme-v3 .login-v3-access .auth-logo{width:72px;margin:0 0 10px}
.theme-v3 .login-v3-access .auth-form-heading{text-align:left}.theme-v3 .login-v3-access .auth-form h2{font-size:27px}.theme-v3 .login-v3-access .auth-form{gap:17px}
.theme-v3 .login-v3-access .forgot-password{font-size:12px}.theme-v3 .external-registration-link{border-radius:3px}
.theme-v3 .login-v3-help{max-width:330px;margin:16px 0 0;text-align:center;color:#747e76;font-size:12px!important}

/* Painel TV */
.theme-v3.wallboard-page{background:#070807;color:#e8eae8}
.theme-v3 .wallboard-header{height:82px;padding:0 24px;background:#0b0d0c;border-bottom:1px solid #252825}
.theme-v3 .wallboard-brand-zone{height:100%;display:flex;align-items:center;gap:20px}.theme-v3 .wallboard-brand-zone .wallboard-brand{padding-right:0;border-right:0}.theme-v3 .wallboard-brand img{width:112px;filter:none}
.theme-v3 .wallboard-title{padding-left:20px;border-left:1px solid #292c29}.theme-v3 .wallboard-title span{font-size:12px;color:#9ba19d}.theme-v3 .wallboard-title h1{font-size:24px}
.theme-v3 .wallboard-button,.theme-v3 .wallboard-connection{border-radius:2px}
.theme-v3 .wallboard-layout{padding:18px;display:grid;grid-template-columns:275px minmax(0,1fr);gap:14px}
.theme-v3 .wallboard-summary{border:1px solid #252825;background:#0e100f}
.theme-v3 .wallboard-summary>header{padding:20px;border-bottom:1px solid #252825;display:flex;flex-direction:column}.theme-v3 .wallboard-summary>header>span{font-size:12px;letter-spacing:.12em;color:#8c938e}.theme-v3 .wallboard-summary>header>strong{margin-top:7px;font-size:16px}.theme-v3 .wallboard-summary>header>strong b{font-size:34px;color:#f0f2f0}.theme-v3 .wallboard-summary>header>small{font-size:13px;color:#8d948f}
.theme-v3 .wallboard-metrics{padding:0;display:flex;flex-direction:column;gap:0}
.theme-v3 .wallboard-metric{min-height:82px;padding:14px 17px;border:0;border-bottom:1px solid #252825;border-radius:0;background:transparent}
.theme-v3 .wallboard-metric>span{border-radius:2px;background:#1b1e1c;color:#aab0ac}.theme-v3 .wallboard-metric strong{font-size:30px;color:#eceeec}.theme-v3 .wallboard-metric small{font-size:14px;color:#a1a7a3}
.theme-v3 .wallboard-sla-panel{padding:18px}.theme-v3 .wallboard-sla-panel>span{font-size:12px;letter-spacing:.1em;color:#8d948f}.theme-v3 .wallboard-sla-summary{margin-top:12px;display:grid;grid-template-columns:1fr 1fr;gap:8px}.theme-v3 .wallboard-sla-summary>span{min-height:70px;padding:11px;border:1px solid #292d2a;display:flex;flex-direction:column}.theme-v3 .wallboard-sla-summary b{font-size:26px}.theme-v3 .wallboard-sla-summary small{font-size:13px;color:#9ca39e}
.theme-v3 .wallboard-board{border-radius:0;border-color:#252825;background:#0e100f}
.theme-v3 .wallboard-board-heading{min-height:98px;padding:18px 20px;border-color:#252825}.theme-v3 .wallboard-board-heading>div>span{font-size:12px;letter-spacing:.1em;color:#8d948f}.theme-v3 .wallboard-board-heading h2{margin:5px 0 3px;font-size:22px}.theme-v3 .wallboard-board-heading p{margin:0;color:#a0a6a2;font-size:15px!important}.theme-v3 .wallboard-connection-copy{display:flex;align-items:center;gap:8px;color:#aab0ac;font-size:14px}.theme-v3 .wallboard-connection-copy i{width:18px;color:#50bd72}
.theme-v3 .wallboard-table th{padding:15px 18px;background:#151715;border-color:#292c29;color:#929994;font-size:13px}.theme-v3 .wallboard-table td{padding:20px 18px;border-color:#232623;font-size:15px}.theme-v3 .wallboard-table td strong{font-size:16px}.theme-v3 .wallboard-table td small{margin-top:6px;font-size:14px;color:#969d98}.theme-v3 .wallboard-table tr:hover td{background:#171a18}
.theme-v3 .wallboard-ticket-row{cursor:pointer;outline:none}.theme-v3 .wallboard-ticket-row:focus td{background:#1a1d1b;box-shadow:inset 0 1px #3b423d,inset 0 -1px #3b423d}
.theme-v3 .wallboard-priority{min-width:88px;padding:8px 12px;font-size:13px;justify-content:flex-start;background:#181b19}
.theme-v3 .wallboard-status{padding:8px 11px;font-size:13px}.theme-v3 .wallboard-agent{font-size:14px}
.theme-v3 .wallboard-agent b{background:#202321;color:#b1b7b3}
.theme-v3 .wallboard-agent b,.theme-v3 .wallboard-priority,.theme-v3 .wallboard-status{border-radius:2px}
.wallboard-swal{border-radius:4px!important;background:#f5f6f3!important}.wallboard-swal .swal2-title{font-size:16px!important;text-transform:uppercase;letter-spacing:.08em;color:#626b65}.wallboard-ticket-modal{text-align:left}.wallboard-ticket-modal>strong{display:block;margin:0 0 18px;font-size:22px;line-height:1.35;color:#182019}.wallboard-ticket-modal-grid{border-top:1px solid #d8dcd8}.wallboard-ticket-modal-grid>div{min-height:52px;padding:11px 0;border-bottom:1px solid #d8dcd8;display:grid;grid-template-columns:145px minmax(0,1fr);gap:16px;align-items:center}.wallboard-ticket-modal-grid span{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:#7a837d}.wallboard-ticket-modal-grid b{font-size:15px;color:#202923}

/* Cadastros, filtros, perfis e telas auxiliares */
.theme-v3 .company-filters,.theme-v3 .onboarding-request-filters{padding:14px;border-radius:3px;background:#f7f8f5}
.theme-v3 .company-table th,.theme-v3 .crud-table th,.theme-v3 .onboarding-request-table th,.theme-v3 .queue-table th{height:42px;background:#eef0ed;color:#626c65;font-size:11px}
.theme-v3 .company-table td,.theme-v3 .crud-table td,.theme-v3 .onboarding-request-table td,.theme-v3 .queue-table td{font-size:13px;border-color:#e2e5e1}
.theme-v3 .company-table tr:hover td,.theme-v3 .crud-table tr:hover td{background:#f6f8f5}
.theme-v3 .company-name-cell .inbox-avatar{border-radius:3px}
.theme-v3 .company-modal{border-radius:3px}.theme-v3 .company-modal-head{background:#eef0ed}
.theme-v3 .wizard-progress{background:#f5f6f3}.theme-v3 .wizard-progress button b{border-radius:2px}.theme-v3 .wizard-step>header>i{border-radius:3px}
.theme-v3 .table-actions a,.theme-v3 .table-actions button,.theme-v3 .pagination a{border-radius:2px}
.theme-v3 .profile-hero,.theme-v3 .profile-card,.theme-v3 .evidence-card,.theme-v3 .notification-page-list{border-radius:3px;box-shadow:none}
.theme-v3.onboarding-page{background:#eceeeb}.theme-v3 .onboarding-topbar{height:70px;background:#111713}.theme-v3 .onboarding-intro{border-radius:3px;background:#151d18}.theme-v3 .onboarding-intro li,.theme-v3 .onboarding-intro li>b,.theme-v3 .onboarding-card,.theme-v3 .onboarding-upload,.theme-v3 .privacy-check{border-radius:3px}.theme-v3 .onboarding-card{box-shadow:none}
.recovery-page{background:#e9ece8}.recovery-page .recovery-shell{grid-template-columns:minmax(280px,420px)}.recovery-page .recovery-brand{padding:22px;background:#121914}.recovery-page .recovery-card{border-radius:3px;box-shadow:none;border:1px solid var(--v3-line)}
.theme-v3.install-page{background:#e8ebe7}.theme-v3 .install-card{border-radius:3px;box-shadow:none;border:1px solid var(--v3-line-strong)}

@media(max-width:1320px){
    .theme-v3 .admin-inbox .inbox-row{grid-template-columns:4px 34px 145px minmax(220px,1fr) 125px 110px 18px}
    .theme-v3 .admin-inbox .inbox-row>.badge{display:none}
    .theme-v3 .ticket-mail-layout{grid-template-columns:260px minmax(450px,1fr) 290px}
    .theme-v3 .new-ticket-console{grid-template-columns:145px minmax(0,1fr) 250px}
    .theme-v3 .login-v3-shell{grid-template-columns:minmax(430px,46%) minmax(500px,54%)}
}

@media(max-width:1080px){
    .theme-v3 .topbar-health{display:none}
    .theme-v3 .operations-layout{grid-template-columns:210px minmax(0,1fr)}
    .theme-v3 .admin-inbox .inbox-row{grid-template-columns:4px 34px 130px minmax(220px,1fr) 105px 18px}
    .theme-v3 .inbox-owner,.theme-v3 .admin-inbox .inbox-row>.badge{display:none}
    .theme-v3 .ticket-mail-layout{height:auto;min-height:0;grid-template-columns:245px minmax(0,1fr)}
    .theme-v3 .ticket-context{grid-column:1/-1;height:auto;border:0;border-top:1px solid var(--v3-line);display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}
    .theme-v3 .ticket-context-head{grid-column:1/-1}.theme-v3 .ticket-context>*{border-right:1px solid var(--v3-line)}
    .theme-v3 .new-ticket-console{grid-template-columns:130px minmax(0,1fr)}.theme-v3 .new-ticket-submit{grid-column:2;position:static}
    .theme-v3 .login-v3-shell{grid-template-columns:minmax(430px,48%) minmax(460px,52%)}
}

@media(max-width:820px){
    .theme-v3.team-app .app-shell,html.sidebar-is-collapsed .theme-v3.team-app .app-shell{margin-left:0}
    .theme-v3 .sidebar{width:252px;transform:translateX(-100%)}.theme-v3 .sidebar.open{transform:translateX(0)}
    .theme-v3 .v3-topbar{padding:0 14px}.theme-v3 .topbar-context{display:none}.theme-v3 .user-chip div{display:none}.theme-v3 .user-chip{padding:0 9px;margin-left:6px}
    .theme-v3 .main-content{padding:18px 14px 28px}
    .theme-v3 .page-heading{align-items:flex-start;flex-direction:column}.theme-v3 .admin-heading-actions{width:100%;justify-content:flex-start}.theme-v3 .search-box{width:100%}
    .theme-v3 .operations-layout,.theme-v3 .client-console{grid-template-columns:1fr}
    .theme-v3 .operations-nav,.theme-v3 .client-console-nav{position:static;min-height:0}.theme-v3 .queue-filter-list,.theme-v3 .client-status-nav{display:grid;grid-template-columns:1fr 1fr}.theme-v3 .sla-command,.theme-v3 .desk-command{display:none}
    .theme-v3 .client-console-intro{display:none}.theme-v3 .client-new-ticket{display:none}
    .theme-v3 .admin-inbox .inbox-row,.theme-v3 .client-inbox .inbox-row{grid-template-columns:4px 34px minmax(0,1fr) 18px}.theme-v3 .inbox-sender,.theme-v3 .inbox-owner,.theme-v3 .inbox-row>.badge,.theme-v3 .inbox-row time{display:none}.theme-v3 .inbox-message{grid-column:3}
    .theme-v3 .ticket-commandbar{align-items:flex-start}.theme-v3 .ticket-live-indicator{display:none}
    .theme-v3 .ticket-mail-layout{display:flex;flex-direction:column;height:auto;border:0}.theme-v3 .mail-ticket-sidebar{display:none}.theme-v3 .conversation-panel.mail-conversation-panel{height:auto;border:1px solid var(--v3-line)}.theme-v3 .mail-conversation-panel .timeline{max-height:none}.theme-v3 .ticket-context{display:block}.theme-v3 .ticket-context>*{border-right:0}
    .theme-v3 .new-ticket-console{grid-template-columns:1fr}.theme-v3 .ticket-step-rail{position:static;display:grid;grid-template-columns:repeat(3,1fr);border:0}.theme-v3 .ticket-step-rail>span{min-height:68px;padding:35px 5px 5px;text-align:center}.theme-v3 .ticket-step-rail b{left:50%;top:0;transform:translateX(-50%)}.theme-v3 .ticket-step-rail i{left:calc(50% + 18px);right:calc(-50% + 18px);top:14px;bottom:auto;width:auto;height:2px}.theme-v3 .new-ticket-submit{grid-column:auto}
    .theme-v3 .login-v3-shell{display:block;min-height:100vh}.theme-v3 .login-v3-story{display:none}.theme-v3 .login-v3-access{min-height:100vh;padding:20px}.theme-v3 .login-v3-access .auth-form-card{max-width:440px;padding:28px 24px}
    .theme-v3 .wallboard-layout{grid-template-columns:1fr}.theme-v3 .wallboard-summary{display:none}.theme-v3 .wallboard-header{padding:0 12px}.theme-v3 .wallboard-title,.theme-v3 .wallboard-connection,.theme-v3 #wallboardRefresh{display:none}
}

@media(max-width:540px){
    .theme-v3.client-app .brand-client img{width:105px}.theme-v3.client-app .topbar-context{display:none}
    .theme-v3 .queue-filter-list,.theme-v3 .client-status-nav{grid-template-columns:1fr}
    .theme-v3 .inbox-toolbar{align-items:flex-start;flex-direction:column}.theme-v3 .inbox-toolbar-actions,.theme-v3 .queue-view-tabs{width:100%}.theme-v3 .queue-view-tabs a{flex:1;text-align:center}
    .theme-v3 .mail-conversation-header{min-height:0;padding:15px}.theme-v3 .mail-subject-head h1{font-size:19px}.theme-v3 .conversation-party b{display:none}.theme-v3 .mail-conversation-panel .message{padding:15px 12px;grid-template-columns:30px minmax(0,1fr)}
    .theme-v3 .new-ticket-section{padding:18px 15px}.theme-v3 .new-ticket-security{display:none}.theme-v3 .form-grid.two{grid-template-columns:1fr}
    .theme-v3 .wallboard-head-actions .wallboard-button:not(.wallboard-fullscreen){display:none}
}

@media(prefers-reduced-motion:reduce){
    .theme-v3 *{scroll-behavior:auto!important}
}

/* V1.4 — Base de conhecimento */
.theme-v3 .topbar-knowledge{margin-left:8px;color:#d8dfd9}
.theme-v3 .knowledge-heading{align-items:flex-end}
.theme-v3 .knowledge-filters{margin-bottom:14px;padding:14px;display:grid;grid-template-columns:minmax(280px,1fr) 210px 190px auto auto;gap:10px;align-items:end;background:#f7f8f5}
.theme-v3 .knowledge-filters label{font-size:12px}
.theme-v3 .knowledge-filters .filter-input{height:41px;padding:0 10px;border:1px solid var(--v3-line-strong);background:#fff;display:flex;align-items:center}
.theme-v3 .knowledge-filters .filter-input i{width:17px;color:#7a847d}
.theme-v3 .knowledge-filters .filter-input input{min-height:0;border:0;box-shadow:none}
.theme-v3 .knowledge-layout{display:grid;grid-template-columns:1fr;gap:14px;align-items:start}
.theme-v3 .knowledge-layout.has-reader{grid-template-columns:minmax(520px,1fr) minmax(370px,.72fr)}
.theme-v3 .knowledge-catalog{overflow:hidden}
.theme-v3 .knowledge-catalog>header{min-height:64px;padding:12px 16px;border-bottom:1px solid var(--v3-line);display:flex;align-items:center;justify-content:space-between;background:#fff}
.theme-v3 .knowledge-catalog>header>div{display:flex;flex-direction:column}.theme-v3 .knowledge-catalog>header small{font-size:10px;letter-spacing:.1em;color:#7b857e}.theme-v3 .knowledge-catalog>header h2{margin:3px 0 0;font-size:16px}
.theme-v3 .knowledge-catalog>header>span{display:flex;align-items:center;gap:6px;color:#267240;font-size:11px}.theme-v3 .knowledge-catalog>header>span i{width:15px}
.theme-v3 .knowledge-list{display:flex;flex-direction:column}
.theme-v3 .knowledge-row{position:relative;border-bottom:1px solid #e2e5e1;background:#fff}
.theme-v3 .knowledge-row:last-child{border-bottom:0}.theme-v3 .knowledge-row:hover,.theme-v3 .knowledge-row.active{background:#f4f8f5}.theme-v3 .knowledge-row.active{box-shadow:inset 3px 0 var(--v3-green)}
.theme-v3 .knowledge-row>a:first-child{min-height:91px;padding:13px 15px;display:grid;grid-template-columns:36px minmax(0,1fr) auto 17px;gap:11px;align-items:center}
.theme-v3 .knowledge-row-icon{width:34px;height:34px;background:#e9f2ec;color:#287142;display:grid;place-items:center}.theme-v3 .knowledge-row-icon i{width:18px}
.theme-v3 .knowledge-row-copy{min-width:0;display:flex;flex-direction:column;gap:4px}.theme-v3 .knowledge-row-copy>span{display:flex;justify-content:space-between;gap:12px}.theme-v3 .knowledge-row-copy strong{font-size:14px}.theme-v3 .knowledge-row-copy time{font-size:10px;color:#89928c;white-space:nowrap}.theme-v3 .knowledge-row-copy p{margin:0;color:#626c65;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.theme-v3 .knowledge-row-copy small{font-size:11px;color:#7b857e}
.theme-v3 .knowledge-status{padding:4px 6px;border:1px solid var(--v3-line);font-size:10px;font-weight:750;text-transform:uppercase;letter-spacing:.04em}.theme-v3 .knowledge-status.status-publicado{background:#e8f6ed;border-color:#cce7d5;color:#20703a}.theme-v3 .knowledge-status.status-rascunho{background:#f5f1e8;border-color:#e5d9bd;color:#8a611c}.theme-v3 .knowledge-status.status-arquivado{background:#eff0ee;color:#69716c}
.theme-v3 .knowledge-row-actions{padding:0 15px 11px 62px;display:flex;gap:12px}.theme-v3 .knowledge-row-actions a,.theme-v3 .knowledge-row-actions button{padding:0;border:0;background:transparent;color:#536058;font-size:11px;display:flex;align-items:center;gap:5px;cursor:pointer}.theme-v3 .knowledge-row-actions i{width:14px}.theme-v3 .knowledge-row-actions button:hover{color:var(--v3-danger)}
.theme-v3 .knowledge-reader{position:sticky;top:80px;max-height:calc(100vh - 105px);overflow:auto}
.theme-v3 .knowledge-reader>header{min-height:62px;padding:12px 15px;border-bottom:1px solid var(--v3-line);display:flex;align-items:center;justify-content:space-between;background:#f5f6f3}.theme-v3 .knowledge-reader>header>div{display:flex;flex-direction:column;align-items:flex-start;gap:5px}.theme-v3 .knowledge-reader>header small{font-size:11px;color:#667169}
.theme-v3 .knowledge-reader>article{padding:24px}.theme-v3 .knowledge-reader h2{margin:0;font-size:23px;line-height:1.28}.theme-v3 .knowledge-reader-summary{margin:13px 0 0;padding:12px 14px;border-left:3px solid var(--v3-green);background:#edf6f0;color:#405047}
.theme-v3 .knowledge-reader-body{margin-top:22px;color:#303a33;font-size:14px;line-height:1.75;overflow-wrap:anywhere}
.theme-v3 .knowledge-reader>footer{padding:13px 15px;border-top:1px solid var(--v3-line);display:flex;justify-content:space-between;gap:12px;color:#78827b;font-size:11px}.theme-v3 .knowledge-reader>footer span{display:flex;align-items:center;gap:6px}.theme-v3 .knowledge-reader>footer i{width:15px}
.theme-v3 .knowledge-modal{width:min(840px,calc(100vw - 28px));max-height:calc(100vh - 30px);padding:0;border:1px solid var(--v3-line-strong);border-radius:3px;background:#fff;color:var(--v3-ink)}
.theme-v3 .knowledge-modal::backdrop{background:rgba(10,15,11,.72)}
.theme-v3 .knowledge-modal-head{padding:17px 20px;border-bottom:1px solid var(--v3-line);background:#eef0ed;display:flex;align-items:flex-start;justify-content:space-between}.theme-v3 .knowledge-modal-head h2{margin:2px 0 4px;font-size:21px}.theme-v3 .knowledge-modal-head p{margin:0;color:#69736c}
.theme-v3 .knowledge-form-body{max-height:calc(100vh - 210px);padding:20px;overflow:auto;display:flex;flex-direction:column;gap:15px}.theme-v3 .knowledge-form>footer{padding:12px 20px;border-top:1px solid var(--v3-line);background:#f6f7f4;display:flex;justify-content:flex-end;gap:9px}
.theme-v3 .reply-toolbar-actions{display:flex;align-items:center;gap:7px;margin-left:auto}
.theme-v3 .reply-toolbar-actions .service-type{position:static;right:auto;top:auto;width:auto;min-height:31px;margin:0;padding:5px 28px 5px 8px;border-radius:2px;font-size:12px}
.theme-v3 .knowledge-picker-toggle{height:31px;padding:0 9px;border:1px solid #cbd2cc;background:#fff;color:#3f5145;display:flex;align-items:center;gap:6px;font:inherit;font-size:12px;cursor:pointer}.theme-v3 .knowledge-picker-toggle i{width:15px}.theme-v3 .knowledge-picker-toggle:hover,.theme-v3 .knowledge-picker-toggle.active{border-color:#6aaa7e;background:#edf6f0;color:#1e6f39}
.theme-v3 .transfer-whatsapp-option{padding:11px 12px;border:1px solid #ced7d0;background:#f3f7f4;display:grid!important;grid-template-columns:18px minmax(0,1fr);align-items:start;gap:9px;cursor:pointer}.theme-v3 .transfer-whatsapp-option input{width:17px;height:17px;margin:2px 0 0;accent-color:var(--v3-green)}.theme-v3 .transfer-whatsapp-option>span{display:flex;flex-direction:column;gap:2px}.theme-v3 .transfer-whatsapp-option strong{font-size:14px}.theme-v3 .transfer-whatsapp-option small{color:#66736a;font-size:12px;line-height:1.45}
.theme-v3 .ticket-knowledge-picker{position:absolute;left:0;right:0;bottom:calc(100% + 8px);z-index:12;max-height:440px;border:1px solid var(--v3-line-strong);background:#fff;box-shadow:0 18px 50px rgba(17,24,19,.2)}
.theme-v3 .ticket-knowledge-picker>header{padding:11px 12px;border-bottom:1px solid var(--v3-line);background:#f1f3f0;display:grid;grid-template-columns:minmax(190px,1fr) minmax(190px,270px);gap:12px;align-items:center}
.theme-v3 .ticket-knowledge-picker>header>div{display:flex;align-items:center;gap:8px}.theme-v3 .ticket-knowledge-picker>header>div>i{width:18px;color:#26713f}.theme-v3 .ticket-knowledge-picker>header span{display:flex;flex-direction:column}.theme-v3 .ticket-knowledge-picker>header strong{font-size:13px}.theme-v3 .ticket-knowledge-picker>header small{font-size:10px;color:#707b73}
.theme-v3 .ticket-knowledge-picker>header label{height:34px;padding:0 8px;border:1px solid var(--v3-line-strong);background:#fff;display:flex;flex-direction:row;align-items:center;gap:6px}.theme-v3 .ticket-knowledge-picker>header label i{width:15px;color:#7b857e}.theme-v3 .ticket-knowledge-picker>header input{min-height:0;border:0;box-shadow:none;padding:0}
.theme-v3 .ticket-knowledge-list{max-height:292px;overflow:auto}.theme-v3 .ticket-knowledge-item{width:100%;min-height:66px;padding:10px 13px;border:0;border-bottom:1px solid #e3e6e2;background:#fff;display:grid;grid-template-columns:minmax(0,1fr) 18px;gap:10px;align-items:center;text-align:left;cursor:pointer}.theme-v3 .ticket-knowledge-item:hover{background:#f2f8f4}.theme-v3 .ticket-knowledge-item>span{display:flex;flex-direction:column;gap:3px}.theme-v3 .ticket-knowledge-item strong{font-size:13px;color:#28322b}.theme-v3 .ticket-knowledge-item small{font-size:11px;color:#6f7972;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.theme-v3 .ticket-knowledge-item>i{width:16px;color:#2f844b}
.theme-v3 .ticket-knowledge-empty{padding:24px;display:flex;justify-content:center;gap:10px;color:#667169}.theme-v3 .ticket-knowledge-empty>i{width:22px}.theme-v3 .ticket-knowledge-empty span{display:flex;flex-direction:column}.theme-v3 .ticket-knowledge-empty strong{font-size:13px}.theme-v3 .ticket-knowledge-empty small{font-size:11px}
.theme-v3 .ticket-knowledge-picker>footer{padding:9px 12px;border-top:1px solid var(--v3-line);background:#f7f8f5}.theme-v3 .ticket-knowledge-picker>footer a{display:flex;align-items:center;justify-content:flex-end;gap:6px;color:#287343;font-size:11px;font-weight:700}.theme-v3 .ticket-knowledge-picker>footer i{width:14px}

@media(max-width:1080px){.theme-v3 .knowledge-layout.has-reader{grid-template-columns:1fr}.theme-v3 .knowledge-reader{position:static;max-height:none}.theme-v3 .knowledge-filters{grid-template-columns:minmax(250px,1fr) 190px 160px auto}.theme-v3 .knowledge-filters .btn-ghost{display:none}}
@media(max-width:760px){.theme-v3 .knowledge-filters{grid-template-columns:1fr}.theme-v3 .knowledge-row>a:first-child{grid-template-columns:34px minmax(0,1fr) 16px}.theme-v3 .knowledge-row>a:first-child>.knowledge-status{display:none}.theme-v3 .knowledge-row-copy time{display:none}.theme-v3 .knowledge-reader>article{padding:18px}.theme-v3 .ticket-knowledge-picker{position:fixed;inset:74px 10px auto;max-height:calc(100vh - 90px)}.theme-v3 .ticket-knowledge-picker>header{grid-template-columns:1fr}.theme-v3 .reply-toolbar{align-items:flex-start;flex-direction:column}.theme-v3 .reply-toolbar-actions{width:100%;margin:0}.theme-v3 .reply-toolbar-actions .service-type{flex:1;min-width:0}}

/* V1.5 — Papéis, especialidades e preferências de notificação */
.theme-v3 .user-routing-layout{grid-template-columns:520px minmax(0,1fr)}.theme-v3 .user-routing-form{position:static}.theme-v3 .user-routing-grid{display:grid;grid-template-columns:1fr 1fr;gap:11px}.theme-v3 .team-notification-fields{border:1px solid var(--v3-line-strong);background:#f7f8f5}.theme-v3 .team-notification-fields>header{padding:12px;border-bottom:1px solid var(--v3-line);background:#eef1ed;display:grid;grid-template-columns:32px minmax(0,1fr);gap:9px;align-items:start}.theme-v3 .team-notification-fields>header>i{width:32px;height:32px;padding:7px;background:#dfece3;color:#236f3c}.theme-v3 .team-notification-fields>header>span{display:flex;flex-direction:column;gap:2px}.theme-v3 .team-notification-fields>header strong{font-size:14px}.theme-v3 .team-notification-fields>header small{color:#68746b;font-size:12px}.theme-v3 .team-specialty-list{padding:12px;border-bottom:1px solid var(--v3-line);display:grid;grid-template-columns:1fr 1fr;gap:7px}.theme-v3 .team-specialty-list>small{grid-column:1/-1;color:#707b73;font-size:11px;letter-spacing:.06em}.theme-v3 .team-specialty-list>label,.theme-v3 .team-notification-options>label{padding:9px;border:1px solid #dce1dd;background:#fff;display:grid;grid-template-columns:17px minmax(0,1fr);gap:8px;align-items:start;cursor:pointer}.theme-v3 .team-specialty-list input,.theme-v3 .team-notification-options input{width:16px;height:16px;min-height:0;margin:2px 0 0;accent-color:var(--v3-green)}.theme-v3 .team-specialty-list label>span,.theme-v3 .team-notification-options label>span{display:flex;flex-direction:column;gap:2px}.theme-v3 .team-specialty-list strong,.theme-v3 .team-notification-options strong{font-size:13px}.theme-v3 .team-specialty-list label small,.theme-v3 .team-notification-options label small{color:#737e76;font-size:11px;line-height:1.4}.theme-v3 .team-specialty-list>p{grid-column:1/-1;margin:0!important;color:#727c75}.theme-v3 .team-notification-options{padding:12px;display:grid;grid-template-columns:1fr 1fr;gap:7px}.theme-v3 .user-routing-table{min-width:980px}.theme-v3 .user-routing-table td>strong,.theme-v3 .user-routing-table td>small{display:block}.theme-v3 .user-routing-table td>small{margin-top:4px;color:#7a847d;font-size:12px}.theme-v3 .user-routing-table td:nth-child(3){max-width:260px}
.theme-v3 .profile-image-upload{margin-bottom:12px;padding:13px;border:1px solid var(--v3-line-strong);background:#f6f8f5;display:grid;grid-template-columns:78px minmax(0,1fr);gap:14px;align-items:center}.theme-v3 .profile-image-preview{width:78px;height:78px;border:1px solid #d7ddd8;background:#fff;display:grid;place-items:center;overflow:hidden}.theme-v3 .profile-image-upload.is-avatar .profile-image-preview{border-radius:50%}.theme-v3 .profile-image-preview img{width:100%;height:100%;object-fit:cover}.theme-v3 .profile-image-upload.is-company .profile-image-preview img{object-fit:contain;padding:6px}.theme-v3 .profile-image-preview i{width:30px;height:30px;color:#738078}.theme-v3 .profile-image-copy{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;column-gap:10px;align-items:center}.theme-v3 .profile-image-copy>strong,.theme-v3 .profile-image-copy>small{grid-column:1}.theme-v3 .profile-image-copy>strong{font-size:14px}.theme-v3 .profile-image-copy>small{margin-top:3px;color:#748078;font-size:12px;line-height:1.4}.theme-v3 .profile-image-copy>.btn{grid-column:2;grid-row:1/3;width:max-content;min-height:36px;margin:0;cursor:pointer}.theme-v3 .profile-image-copy>input[type="file"]{position:absolute;width:1px;height:1px;min-height:0;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.theme-v3 .profile-list-identity{display:flex;align-items:center;gap:10px;min-width:225px}.theme-v3 .profile-list-identity>img,.theme-v3 .profile-list-identity>span:first-child,.theme-v3 .company-list-logo{width:38px;height:38px;min-width:38px;border:1px solid #d8ded9;background:#eef2ee;object-fit:cover;display:grid;place-items:center}.theme-v3 .profile-list-identity>img,.theme-v3 .profile-list-identity>span:first-child{border-radius:50%}.theme-v3 .profile-list-identity>span:last-child{min-width:0}.theme-v3 .profile-list-identity strong,.theme-v3 .profile-list-identity small{display:block}.theme-v3 .profile-list-identity small{margin-top:3px;color:#778179;font-size:12px}.theme-v3 .company-list-logo{object-fit:contain;padding:3px}
.theme-v3 .avatar img,.theme-v3 .profile-avatar img{width:100%;height:100%;object-fit:cover;border-radius:inherit}.theme-v3 .avatar-preset-field{margin:-3px 0 13px;padding:11px;border:1px solid var(--v3-line);background:#fff}.theme-v3 .avatar-preset-field>small{display:block;margin-bottom:8px;color:#707b73;font-size:11px;font-weight:750;letter-spacing:.07em}.theme-v3 .avatar-preset-heading{margin-bottom:8px;display:flex;align-items:center;justify-content:space-between;gap:10px}.theme-v3 .avatar-preset-heading>small{color:#707b73;font-size:11px;font-weight:750;letter-spacing:.07em}.theme-v3 .avatar-preset-heading>button{padding:5px 8px;border:1px solid #cbd4cd;background:#f5f8f5;color:#276c3d;display:flex;align-items:center;gap:5px;font:inherit;font-size:12px;font-weight:700;cursor:pointer}.theme-v3 .avatar-preset-heading>button:hover{border-color:#6ca87e;background:#eaf5ed}.theme-v3 .avatar-preset-heading>button i{width:15px}.theme-v3 .avatar-preset-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:7px;max-height:190px;overflow-y:auto}.theme-v3 .avatar-preset-grid label{min-width:0;padding:6px 3px;border:1px solid transparent;display:flex;align-items:center;gap:5px;cursor:pointer}.theme-v3 .avatar-preset-grid label:has(input:checked){border-color:#61a978;background:#edf7f0}.theme-v3 .avatar-preset-grid input{position:absolute;opacity:0;pointer-events:none}.theme-v3 .avatar-preset-grid img{width:34px;height:34px;min-width:34px;object-fit:cover;border-radius:50%}.theme-v3 .avatar-preset-grid span{overflow:hidden;color:#536058;font-size:11px;font-weight:650;text-overflow:ellipsis;white-space:nowrap}.theme-v3 .company-profile-heading{display:flex;align-items:center;gap:10px}.theme-v3 .company-profile-heading>img{width:44px;height:44px;padding:4px;border:1px solid var(--v3-line);object-fit:contain}.theme-v3 .company-profile-heading h2{margin:0}.theme-v3 .onboarding-review-media{margin:0 0 12px;padding:10px;border:1px solid var(--v3-line);background:#f7f8f5;display:flex;align-items:center;gap:10px}.theme-v3 .onboarding-review-media>img{width:58px;height:58px;padding:4px;background:#fff;object-fit:contain}.theme-v3 .onboarding-review-media.is-avatar>.avatar{width:48px;height:48px;border-radius:50%;overflow:hidden}.theme-v3 .onboarding-review-media>span{display:flex;flex-direction:column;gap:3px}.theme-v3 .onboarding-review-media strong{font-size:13px}.theme-v3 .onboarding-review-media small{color:#758078;font-size:12px}
.theme-v3 .gif-picker{grid-template-columns:repeat(auto-fill,minmax(116px,1fr));max-height:280px;overflow-y:auto}.theme-v3 .gif-option img{height:84px}.theme-v3 .gif-option span{font-size:12px}.theme-v3 .gif-library-add{min-height:119px;padding:12px;border:1px dashed #9eaaa1;background:#eef2ee;color:#42604c;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;cursor:pointer}.theme-v3 .gif-library-add:hover{border-color:var(--v3-green);background:#e7f3ea}.theme-v3 .gif-library-add i{width:24px}.theme-v3 .gif-library-add span{font-size:12px;font-weight:750}.theme-v3 .gif-upload-dialog{width:min(510px,calc(100vw - 30px));padding:0;border:1px solid var(--v3-line-strong);border-radius:3px;background:#fff;box-shadow:0 28px 70px rgba(0,0,0,.25)}.theme-v3 .gif-upload-dialog::backdrop{background:rgba(10,14,11,.7)}.theme-v3 .gif-upload-dialog>form{padding:0}.theme-v3 .gif-upload-dialog header{padding:18px;border-bottom:1px solid var(--v3-line);display:flex;align-items:flex-start;justify-content:space-between;gap:15px}.theme-v3 .gif-upload-dialog h2{margin:2px 0 4px;font-size:20px}.theme-v3 .gif-upload-dialog header p{margin:0!important;color:#6f7972}.theme-v3 .gif-upload-dialog>form>label{margin:15px 18px}.theme-v3 .gif-upload-field{min-height:100px;padding:16px;border:1px dashed #aeb7b0;background:#f6f8f5;display:grid!important;grid-template-columns:34px minmax(0,1fr);gap:11px;align-items:center;cursor:pointer}.theme-v3 .gif-upload-field input{position:absolute;opacity:0;pointer-events:none}.theme-v3 .gif-upload-field>i{width:30px;height:30px;color:#497158}.theme-v3 .gif-upload-field>span{display:flex;flex-direction:column;gap:4px}.theme-v3 .gif-upload-field strong{font-size:14px}.theme-v3 .gif-upload-field small{font-size:12px;color:#748078}.theme-v3 .gif-upload-dialog footer{padding:14px 18px;border-top:1px solid var(--v3-line);display:flex;justify-content:flex-end;gap:8px}
.theme-v3 .emoji-picker{padding:9px;border:1px solid var(--v3-line-strong);background:#f6f8f5;grid-template-columns:repeat(10,minmax(36px,1fr));gap:5px}.theme-v3 .emoji-picker:not([hidden]){display:grid}.theme-v3 .emoji-picker button{min-height:38px;padding:3px;border:1px solid transparent;background:#fff;font-size:21px;line-height:1;cursor:pointer}.theme-v3 .emoji-picker button:hover{border-color:#72aa83;background:#eaf5ed}.theme-v3 .avatar-upload-dialog .gif-upload-field>i{width:30px}
@media(max-width:1280px){.theme-v3 .user-routing-layout{grid-template-columns:460px minmax(0,1fr)}.theme-v3 .team-specialty-list,.theme-v3 .team-notification-options{grid-template-columns:1fr}}
@media(max-width:1050px){.theme-v3 .user-routing-layout{grid-template-columns:1fr}.theme-v3 .user-routing-form{position:static}}
@media(max-width:620px){.theme-v3 .user-routing-grid,.theme-v3 .team-specialty-list,.theme-v3 .team-notification-options{grid-template-columns:1fr}.theme-v3 .profile-image-upload{grid-template-columns:64px minmax(0,1fr)}.theme-v3 .profile-image-preview{width:64px;height:64px}.theme-v3 .profile-image-copy{display:flex;flex-direction:column;align-items:flex-start;gap:4px}.theme-v3 .profile-image-copy>.btn{margin-top:5px}.theme-v3 .avatar-preset-grid{grid-template-columns:repeat(3,1fr)}.theme-v3 .avatar-preset-grid label{justify-content:center}.theme-v3 .avatar-preset-grid span{display:none}}

/* V1.6 — documentação estruturada e busca assistida local */
.theme-v3 .knowledge-heading-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px}.theme-v3 .manual-filters{grid-template-columns:minmax(240px,1fr) 190px auto;max-width:720px}.theme-v3 .manual-workspace{display:grid;grid-template-columns:350px minmax(0,1fr);gap:14px;align-items:start}.theme-v3 .manual-catalog,.theme-v3 .manual-reader{padding:0;overflow:hidden}.theme-v3 .manual-catalog>header{min-height:69px;padding:13px 15px;border-bottom:1px solid var(--v3-line);background:#f5f6f3;display:flex;align-items:center}.theme-v3 .manual-catalog>header small{color:#707a73;font-size:11px;letter-spacing:.07em}.theme-v3 .manual-catalog>header h2{margin:3px 0 0;font-size:16px}.theme-v3 .manual-list{max-height:calc(100vh - 260px);overflow:auto}.theme-v3 .manual-item{min-height:76px;padding:12px 13px;border-bottom:1px solid #e1e5e1;display:grid;grid-template-columns:minmax(0,1fr) 28px 16px;gap:8px;align-items:center;color:#303b33}.theme-v3 .manual-item:hover,.theme-v3 .manual-item.active{background:#eef6f0}.theme-v3 .manual-item.active{box-shadow:inset 3px 0 var(--v3-green)}.theme-v3 .manual-item>span{min-width:0;display:flex;flex-direction:column;gap:4px}.theme-v3 .manual-item strong{font-size:14px}.theme-v3 .manual-item small{overflow:hidden;color:#6d7870;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.theme-v3 .manual-item b{width:28px;height:28px;background:#e3e9e4;color:#41604b;display:grid;place-items:center;font-size:12px}.theme-v3 .manual-item>i{width:16px;color:#7b867e}.theme-v3 .manual-reader>header{min-height:118px;padding:16px 18px;border-bottom:1px solid var(--v3-line);background:#f8f9f7;display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.theme-v3 .manual-reader>header>div:first-child{min-width:0}.theme-v3 .manual-reader>header small{margin-left:7px;color:#657068;font-size:12px}.theme-v3 .manual-reader>header h2{margin:9px 0 4px;font-size:21px}.theme-v3 .manual-reader>header p{max-width:760px;margin:0!important;color:#68736b;font-size:14px!important}.theme-v3 .manual-reader>header>div:last-child{display:flex;align-items:center;justify-content:flex-end;gap:7px;flex-wrap:wrap}.theme-v3 .manual-version{padding:5px 7px;border:1px solid #d3d9d4;background:#fff;color:#5e6961;font-size:12px;white-space:nowrap}.theme-v3 .manual-chapter-list{border-bottom:1px solid var(--v3-line)}.theme-v3 .manual-chapter{border-bottom:1px solid #e2e6e2}.theme-v3 .manual-chapter:last-child{border-bottom:0}.theme-v3 .manual-chapter.active{background:#f0f7f2}.theme-v3 .manual-chapter>a{min-height:77px;padding:11px 16px;display:grid;grid-template-columns:48px minmax(0,1fr) auto 16px;gap:11px;align-items:center;color:#303b33}.theme-v3 .manual-chapter>a>b{width:48px;min-height:34px;padding:5px;background:#263229;color:#68dc8d;display:grid;place-items:center;font-size:12px}.theme-v3 .manual-chapter>a>span:nth-child(2){min-width:0;display:flex;flex-direction:column;gap:3px}.theme-v3 .manual-chapter strong{font-size:14px}.theme-v3 .manual-chapter small{color:#6c7770;font-size:12px}.theme-v3 .manual-chapter em{overflow:hidden;color:#39724b;font-size:11px;font-style:normal;text-overflow:ellipsis;white-space:nowrap}.theme-v3 .manual-chapter>a>i{width:16px}.theme-v3 .manual-chapter>div{padding:0 16px 10px 75px;display:flex;gap:12px}.theme-v3 .manual-chapter>div a,.theme-v3 .manual-chapter>div button{padding:0;border:0;background:transparent;color:#536058;display:flex;align-items:center;gap:5px;font:inherit;font-size:12px;cursor:pointer}.theme-v3 .manual-chapter>div i{width:14px}.theme-v3 .chapter-detail{padding:20px}.theme-v3 .chapter-detail>header{padding-bottom:14px;border-bottom:1px solid var(--v3-line)}.theme-v3 .chapter-detail>header>span{color:#317044;font-size:11px;font-weight:800;letter-spacing:.07em}.theme-v3 .chapter-detail h3{margin:5px 0 4px;font-size:20px}.theme-v3 .chapter-detail>header p{margin:0!important;color:#68736b}.theme-v3 .chapter-detail-grid{margin-top:15px;display:grid;grid-template-columns:1fr 1fr;gap:10px}.theme-v3 .chapter-detail-grid section{padding:12px;border:1px solid var(--v3-line);background:#f8f9f7}.theme-v3 .chapter-detail-grid strong{display:block;margin-bottom:6px;font-size:13px}.theme-v3 .chapter-detail-grid p{margin:0!important;color:#4f5b52;font-size:14px!important;line-height:1.55!important}.theme-v3 .chapter-modal{width:min(980px,calc(100vw - 28px))}
.theme-v3 .manual-coverage{margin-bottom:14px;padding:0;border-left:3px solid #d9a643}.theme-v3 .manual-coverage[open]{border-left-color:#d9a643}.theme-v3 .manual-coverage>summary{min-height:62px;padding:11px 14px;display:flex;align-items:center;justify-content:space-between;gap:12px;cursor:pointer;list-style:none}.theme-v3 .manual-coverage>summary::-webkit-details-marker{display:none}.theme-v3 .manual-coverage>summary>span{display:grid;grid-template-columns:32px minmax(0,1fr);column-gap:10px;align-items:center}.theme-v3 .manual-coverage>summary>span>i{grid-row:1/3;width:32px;height:32px;padding:7px;background:#f5eddc;color:#8a641b}.theme-v3 .manual-coverage>summary strong{font-size:14px}.theme-v3 .manual-coverage>summary small{color:#6d776f;font-size:12px}.theme-v3 .manual-coverage>summary>i{width:17px;transition:transform .16s}.theme-v3 .manual-coverage[open]>summary>i{transform:rotate(90deg)}.theme-v3 .manual-coverage>div{padding:0 14px 14px 56px;display:flex;flex-wrap:wrap;gap:6px}.theme-v3 .manual-coverage>div>span{padding:6px 8px;border:1px solid #ddd6c6;background:#faf7ef;color:#515a53;font-size:12px}.theme-v3 .manual-coverage>div>span b{margin-right:5px;color:#87621e}.theme-v3 .manual-coverage>div>p{margin:0!important;display:flex;align-items:center;gap:7px;color:#347248}.theme-v3 .manual-coverage>div>p i{width:17px}
.theme-v3 .ticket-knowledge-assistant summary>span:nth-child(2){min-width:0;display:flex;flex-direction:column}.theme-v3 .ticket-knowledge-assistant summary small{color:#65806e;font-size:10px;line-height:1.2;letter-spacing:.08em}.theme-v3 .ticket-knowledge-assistant .accordion-icon{background:#e7f2ea;color:#256f3d}.theme-v3 .knowledge-assistant-intro{margin:0 0 11px!important;color:#5f6a62;font-size:14px!important;line-height:1.5!important}.theme-v3 .knowledge-search-run{min-height:42px;gap:7px}.theme-v3 .knowledge-search-run i{width:17px}.theme-v3 .knowledge-assistant-status{margin-top:11px;padding:8px 9px;border-left:3px solid #4d9162;background:#edf5ef;color:#405248;font-size:12px}.theme-v3 .knowledge-assistant-results{max-height:430px;margin-top:8px;overflow:auto;display:flex;flex-direction:column;gap:7px}.theme-v3 .knowledge-match{padding:10px;border:1px solid #d8ded9;background:#fff}.theme-v3 .knowledge-match>header{display:flex;align-items:center;justify-content:space-between;gap:8px}.theme-v3 .knowledge-match>header span{color:#367349;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.06em}.theme-v3 .knowledge-match>header b{color:#617068;font-size:10px}.theme-v3 .knowledge-match>strong{display:block;margin-top:7px;font-size:13px;line-height:1.35}.theme-v3 .knowledge-match>small{display:block;margin-top:3px;color:#728078;font-size:11px}.theme-v3 .knowledge-match>p{margin:7px 0 0!important;color:#4f5b53;font-size:14px!important;line-height:1.5!important}.theme-v3 .knowledge-match-reasons{margin-top:7px;display:flex;gap:4px;flex-wrap:wrap}.theme-v3 .knowledge-match-reasons span{padding:3px 5px;background:#edf2ee;color:#52705c;font-size:10px}.theme-v3 .knowledge-match>footer{margin-top:9px;display:flex;align-items:center;gap:7px}.theme-v3 .knowledge-match>footer button,.theme-v3 .knowledge-match>footer a{min-height:30px;padding:5px 8px;border:1px solid #cbd4cd;background:#f5f8f5;color:#276c3d;font:inherit;font-size:11px;font-weight:700;cursor:pointer}.theme-v3 .knowledge-match>footer a{display:flex;align-items:center}.theme-v3 .knowledge-assistant-manage{margin-top:10px;display:flex;align-items:center;gap:6px;color:#356f47;font-size:12px;font-weight:700}.theme-v3 .knowledge-assistant-manage i{width:15px}
.theme-v3 .gif-library-item{position:relative;min-width:0}.theme-v3 .gif-library-item .gif-option{width:100%;height:100%}.theme-v3 .gif-library-item>.gif-delete-button{position:absolute;top:5px;right:5px}.theme-v3 .gif-delete-button{width:28px;height:28px;padding:6px;border:1px solid #e5b8bc;background:#fff;color:#af2935;display:grid;place-items:center;cursor:pointer;box-shadow:0 2px 8px rgba(40,20,20,.14)}.theme-v3 .gif-delete-button:hover{background:#fbecef}.theme-v3 .gif-delete-button i{width:15px}
@media(max-width:1050px){.theme-v3 .manual-workspace{grid-template-columns:1fr}.theme-v3 .manual-list{max-height:360px}.theme-v3 .manual-reader{min-height:300px}}
@media(max-width:700px){.theme-v3 .knowledge-heading-actions{width:100%;justify-content:flex-start;flex-wrap:wrap}.theme-v3 .manual-filters{grid-template-columns:1fr}.theme-v3 .manual-reader>header{flex-direction:column}.theme-v3 .manual-reader>header>div:last-child{justify-content:flex-start}.theme-v3 .manual-chapter>a{grid-template-columns:42px minmax(0,1fr) 16px}.theme-v3 .manual-chapter>a>.knowledge-status{display:none}.theme-v3 .chapter-detail-grid{grid-template-columns:1fr}}

/* V1.5 — Fila local de WhatsApp e preparação da Menuia */
.theme-v3 .whatsapp-heading{align-items:flex-end}
.theme-v3 .whatsapp-connection-state{min-width:310px;padding:12px 14px;border:1px solid #dfd4b9;background:#f7f3e9;color:#785a20;display:flex;align-items:center;gap:11px}
.theme-v3 .whatsapp-connection-state>i{width:20px}.theme-v3 .whatsapp-connection-state>span{display:flex;flex-direction:column;gap:2px}.theme-v3 .whatsapp-connection-state strong{font-size:13px}.theme-v3 .whatsapp-connection-state small{font-size:11px;color:#806d48}
.theme-v3 .whatsapp-setup-warning{padding:20px;display:flex;align-items:flex-start;gap:13px;border-left:3px solid var(--v3-warning)}
.theme-v3 .whatsapp-setup-warning>i{width:22px;color:var(--v3-warning)}.theme-v3 .whatsapp-setup-warning strong{font-size:15px}.theme-v3 .whatsapp-setup-warning p{margin:5px 0 0}.theme-v3 .whatsapp-setup-warning code{padding:2px 5px;background:#eef0ed;font-size:12px}
.theme-v3 .whatsapp-metrics{margin-bottom:14px;border:1px solid var(--v3-line);background:#fff;display:grid;grid-template-columns:repeat(5,minmax(0,1fr))}
.theme-v3 .whatsapp-metric{position:relative;min-height:92px;padding:14px 16px;border-right:1px solid var(--v3-line);display:flex;flex-direction:column;justify-content:center}
.theme-v3 .whatsapp-metric:last-child{border-right:0}.theme-v3 .whatsapp-metric:before{content:"";position:absolute;left:-1px;right:-1px;bottom:-1px;height:3px;background:transparent}.theme-v3 .whatsapp-metric:hover{background:#f7f8f5}.theme-v3 .whatsapp-metric.active{background:#f2f6f2}.theme-v3 .whatsapp-metric.active:before{background:var(--v3-green)}
.theme-v3 .whatsapp-metric small{color:#707a73;font-size:11px;text-transform:uppercase;letter-spacing:.05em}.theme-v3 .whatsapp-metric strong{margin:4px 0 2px;font-size:25px;line-height:1;font-variant-numeric:tabular-nums}.theme-v3 .whatsapp-metric span{font-size:11px;color:#8a938d}.theme-v3 .whatsapp-metric.status-falhou strong{color:var(--v3-danger)}.theme-v3 .whatsapp-metric.status-enviado strong{color:#23713d}.theme-v3 .whatsapp-metric.status-processando strong{color:var(--v3-info)}
.theme-v3 .whatsapp-layout{display:grid;grid-template-columns:430px minmax(0,1fr);gap:14px;align-items:start}
.theme-v3 .whatsapp-template-panel,.theme-v3 .whatsapp-history-panel{overflow:hidden}
.theme-v3 .whatsapp-template-panel>header,.theme-v3 .whatsapp-history-panel>header{min-height:73px;padding:14px 16px;border-bottom:1px solid var(--v3-line);background:#fff;display:flex;align-items:flex-start;justify-content:space-between;gap:12px}
.theme-v3 .whatsapp-template-panel>header h2,.theme-v3 .whatsapp-history-panel>header h2{margin:2px 0 0;font-size:16px}.theme-v3 .whatsapp-template-panel>header p,.theme-v3 .whatsapp-history-panel>header p{margin:3px 0 0;color:var(--v3-muted);font-size:14px!important}.theme-v3 .whatsapp-template-panel>header .eyebrow,.theme-v3 .whatsapp-history-panel>header .eyebrow{margin-bottom:0}
.theme-v3 .whatsapp-template-count,.theme-v3 .whatsapp-history-panel>header>span{margin-top:2px;padding:5px 7px;border:1px solid var(--v3-line);background:#f7f8f5;color:#69736c;font-size:11px;white-space:nowrap}
.theme-v3 .whatsapp-template-list{display:flex;flex-direction:column}
.theme-v3 .whatsapp-template-item{border-bottom:1px solid var(--v3-line);background:#fff}.theme-v3 .whatsapp-template-item:last-child{border-bottom:0}
.theme-v3 .whatsapp-template-item>summary{min-height:72px;padding:11px 13px;display:grid;grid-template-columns:34px minmax(0,1fr) auto 15px;gap:9px;align-items:center;cursor:pointer;list-style:none}.theme-v3 .whatsapp-template-item>summary::-webkit-details-marker{display:none}.theme-v3 .whatsapp-template-item>summary:hover{background:#f6f8f5}
.theme-v3 .whatsapp-template-icon{width:33px;height:33px;background:#e8f2eb;color:#2a7142;display:grid;place-items:center}.theme-v3 .whatsapp-template-icon i{width:17px}
.theme-v3 .whatsapp-template-item>summary>span:nth-child(2){min-width:0;display:flex;flex-direction:column;gap:3px}.theme-v3 .whatsapp-template-item>summary strong{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.theme-v3 .whatsapp-template-item>summary small{font-size:12px;color:var(--v3-muted)}.theme-v3 .whatsapp-template-item>summary>i{width:15px;color:#879089;transition:transform .16s}.theme-v3 .whatsapp-template-item[open]>summary>i{transform:rotate(90deg)}
.theme-v3 .whatsapp-template-state{padding:4px 6px;border:1px solid #ded6c5;background:#f7f3e9;color:#866224;font-size:10px;text-transform:uppercase}.theme-v3 .whatsapp-template-state.active{border-color:#cce5d4;background:#eaf6ee;color:#236e3b}
.theme-v3 .whatsapp-template-item>form{padding:15px;border-top:1px solid #e2e5e1;background:#f7f8f5;display:flex;flex-direction:column;gap:12px}.theme-v3 .whatsapp-template-item>form>label{font-size:14px;font-weight:650}.theme-v3 .whatsapp-template-item textarea{margin-top:6px;resize:vertical;line-height:1.55}.theme-v3 .whatsapp-template-item input{margin-top:6px}
.theme-v3 .whatsapp-editor-field>label{display:block;font-size:14px;font-weight:650}.theme-v3 .whatsapp-message-editor{margin-top:6px;border:1px solid var(--v3-line-strong);background:#fff;display:block}.theme-v3 .whatsapp-editor-toolbar{min-height:42px;padding:5px;border-bottom:1px solid var(--v3-line);background:#f1f3f0;display:flex;align-items:center;gap:4px;flex-wrap:wrap}.theme-v3 .whatsapp-editor-toolbar button{min-width:31px;height:31px;padding:0 7px;border:1px solid #d1d7d2;background:#fff;color:#39463d;font:inherit;font-size:14px;cursor:pointer}.theme-v3 .whatsapp-editor-toolbar button:hover{border-color:#79a889;background:#eaf4ed;color:#1d6a36}.theme-v3 .whatsapp-editor-emojis{margin-left:auto;display:flex;gap:3px}.theme-v3 .whatsapp-editor-emojis button{font-size:15px}.theme-v3 .whatsapp-message-editor textarea{width:100%;min-height:180px;margin:0;border:0;box-shadow:none;font-size:14px;line-height:1.6}.theme-v3 .whatsapp-format-note{display:block;margin-top:5px;color:#6f7972;font-size:12px;font-weight:500}.theme-v3 .whatsapp-live-preview{margin-top:10px;border:1px solid #cbd3cc;background:#e8ebe8}.theme-v3 .whatsapp-live-preview>header{min-height:38px;padding:8px 10px;border-bottom:1px solid #cbd3cc;background:#f0f2ef;display:flex;align-items:center;justify-content:space-between;gap:10px}.theme-v3 .whatsapp-live-preview>header strong{font-size:12px;text-transform:uppercase;letter-spacing:.05em}.theme-v3 .whatsapp-live-preview>header small{color:#707a73;font-size:11px}.theme-v3 .whatsapp-preview-stage{padding:14px;background:#dfe5df}.theme-v3 .whatsapp-preview-bubble{position:relative;max-width:92%;margin-left:auto;padding:11px 12px 18px;border-radius:5px 5px 1px 5px;background:#d9fdd3;color:#172019;font-size:14px;font-weight:500;line-height:1.55;overflow-wrap:anywhere;box-shadow:0 1px 1px rgba(0,0,0,.1)}.theme-v3 .whatsapp-preview-bubble:after{content:"";position:absolute;right:-7px;bottom:0;border-width:0 0 8px 8px;border-style:solid;border-color:transparent transparent #d9fdd3 transparent}.theme-v3 .whatsapp-preview-bubble strong{font-weight:750}.theme-v3 .whatsapp-preview-bubble code{padding:2px 4px;border-radius:2px;background:rgba(23,32,25,.1);font-family:monospace;font-size:13px}.theme-v3 .whatsapp-preview-variable{background:rgba(255,255,255,.48);box-shadow:0 0 0 2px rgba(255,255,255,.48)}.theme-v3 .whatsapp-preview-empty{color:#667168;font-style:italic}
.theme-v3 .whatsapp-placeholders{padding:10px;border:1px solid #dfe3df;background:#fff}.theme-v3 .whatsapp-placeholders>small{font-size:11px;color:#778179;text-transform:uppercase;letter-spacing:.06em}.theme-v3 .whatsapp-placeholders p{margin:7px 0 0!important;display:flex;flex-wrap:wrap;gap:5px;line-height:1.5!important}.theme-v3 .whatsapp-placeholders button{padding:4px 6px;border:1px solid #d9deda;background:#f4f6f3;color:#405047;font:inherit;font-size:12px;cursor:pointer}.theme-v3 .whatsapp-placeholders button:hover{border-color:#7cab8c;background:#eaf4ed;color:#1f6b38}
.theme-v3 .whatsapp-template-item footer{display:flex;align-items:center;justify-content:space-between;gap:10px}.theme-v3 .whatsapp-template-item footer .switch-field{margin:0}.theme-v3 .whatsapp-template-item footer .btn{min-height:36px}
.theme-v3 .whatsapp-filters{padding:13px;border-bottom:1px solid var(--v3-line);background:#f7f8f5;display:grid;grid-template-columns:minmax(230px,1fr) 145px 170px auto auto;gap:9px;align-items:end}
.theme-v3 .whatsapp-filters label{font-size:14px;font-weight:650}.theme-v3 .whatsapp-filters .filter-input{height:40px;margin-top:6px;padding:0 9px;border:1px solid var(--v3-line-strong);background:#fff;display:flex;align-items:center}.theme-v3 .whatsapp-filters .filter-input i{width:16px;color:#7c867f}.theme-v3 .whatsapp-filters .filter-input input{min-height:0;border:0;box-shadow:none}.theme-v3 .whatsapp-filters select{margin-top:6px}
.theme-v3 .whatsapp-table-wrap{overflow:auto}.theme-v3 .whatsapp-table{width:100%;min-width:980px;border-collapse:collapse}
.theme-v3 .whatsapp-table th{padding:11px 13px;border-bottom:1px solid var(--v3-line);background:#f3f4f1;color:#737d76;text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.065em;white-space:nowrap}.theme-v3 .whatsapp-table td{padding:13px;border-bottom:1px solid #e4e7e3;vertical-align:top;font-size:14px}.theme-v3 .whatsapp-table tr:last-child td{border-bottom:0}.theme-v3 .whatsapp-table tbody tr:hover{background:#f8f9f7}
.theme-v3 .whatsapp-table td:first-child{min-width:180px}.theme-v3 .whatsapp-table td:nth-child(2){min-width:150px}.theme-v3 .whatsapp-table td:nth-child(3){min-width:260px;max-width:360px}.theme-v3 .whatsapp-table td:nth-child(4){min-width:125px}.theme-v3 .whatsapp-table td:nth-child(5){min-width:135px}
.theme-v3 .whatsapp-table td>strong,.theme-v3 .whatsapp-table td>span,.theme-v3 .whatsapp-table td>small,.theme-v3 .whatsapp-table td>a>strong,.theme-v3 .whatsapp-table td>a>span,.theme-v3 .whatsapp-table td time{display:block}.theme-v3 .whatsapp-table td>strong,.theme-v3 .whatsapp-table td>a>strong{font-size:13px}.theme-v3 .whatsapp-table td>span,.theme-v3 .whatsapp-table td>a>span{margin-top:4px;color:#59645c;font-size:12px}.theme-v3 .whatsapp-table td>small,.theme-v3 .whatsapp-table td time{margin-top:4px;color:#818a84;font-size:11px}.theme-v3 .whatsapp-table td>a:hover strong{color:var(--v3-green-dark)}
.theme-v3 .whatsapp-table td p{margin:0!important;color:#445047;font-size:14px!important;line-height:1.55!important}.theme-v3 .whatsapp-table .whatsapp-error{margin-top:6px;color:var(--v3-danger)}
.theme-v3 .whatsapp-status{width:max-content;padding:5px 7px;border:1px solid var(--v3-line);background:#f1f2f0;color:#59635c;font-size:10px!important;font-weight:750;text-transform:uppercase}.theme-v3 .whatsapp-status.status-pendente{border-color:#dfd4b9;background:#f7f3e9;color:#785a20}.theme-v3 .whatsapp-status.status-processando{border-color:#c8d8e9;background:#edf4fa;color:#275f94}.theme-v3 .whatsapp-status.status-enviado{border-color:#cce5d4;background:#eaf6ee;color:#236e3b}.theme-v3 .whatsapp-status.status-falhou{border-color:#e6c8cb;background:#f9ecee;color:#a62e39}
.theme-v3 .whatsapp-history-panel>.pagination{padding:13px;border-top:1px solid var(--v3-line)}
.theme-v3 .whatsapp-heading-control{display:flex;flex-direction:column;align-items:flex-end;gap:9px}.theme-v3 .whatsapp-heading-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px}.theme-v3 .whatsapp-heading-actions form{margin:0}.theme-v3 .whatsapp-test-form{display:grid;grid-template-columns:minmax(210px,240px) auto;align-items:stretch;gap:8px}.theme-v3 .whatsapp-test-form input[type="tel"]{width:100%;min-width:0;min-height:40px;margin:0}.theme-v3 .whatsapp-test-form .btn{width:auto;white-space:nowrap}.theme-v3 .whatsapp-heading-actions .btn:disabled{opacity:.48;cursor:not-allowed}
.theme-v3 .whatsapp-connection-state.is-connected{border-color:#b9ddc5;background:#eaf6ee;color:#216d3a}.theme-v3 .whatsapp-connection-state.is-connected small{color:#4f765c}.theme-v3 .whatsapp-connection-state.is-error{border-color:#e4c1c5;background:#f9eaec;color:#9e2d38}.theme-v3 .whatsapp-connection-state.is-error small{color:#855158}
.theme-v3 .menuia-runtime-panel{margin-bottom:14px;display:grid;grid-template-columns:1fr 1.15fr 1.35fr;overflow:hidden}
.theme-v3 .menuia-runtime-panel article{min-height:112px;padding:16px;border-right:1px solid var(--v3-line);display:grid;grid-template-columns:34px minmax(0,1fr);gap:11px;align-items:start}.theme-v3 .menuia-runtime-panel article:last-child{border-right:0}.theme-v3 .menuia-runtime-panel article>i{width:34px;height:34px;padding:8px;background:#e9f1eb;color:#2e7044}.theme-v3 .menuia-runtime-panel article>span{min-width:0;display:flex;flex-direction:column;gap:4px}.theme-v3 .menuia-runtime-panel small{font-size:12px;color:#78827b;letter-spacing:.05em}.theme-v3 .menuia-runtime-panel strong{font-size:14px}.theme-v3 .menuia-runtime-panel p{margin:2px 0 0!important;color:#68736b}.theme-v3 .menuia-runtime-panel code{padding:5px 6px;background:#f0f2ef;color:#465149;font-size:12px;line-height:1.45;overflow-wrap:anywhere}.theme-v3 .menuia-runtime-panel input{width:100%;min-height:34px;margin-top:3px;padding:5px 7px;background:#f7f8f5;color:#505a53;font-size:12px}
.theme-v3 .menuia-webhook-panel{margin-top:14px;overflow:hidden}.theme-v3 .menuia-webhook-panel>header{padding:14px 16px;border-bottom:1px solid var(--v3-line);display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.theme-v3 .menuia-webhook-panel>header .eyebrow{margin-bottom:2px}.theme-v3 .menuia-webhook-panel>header h2{margin:0;font-size:16px}.theme-v3 .menuia-webhook-panel>header p{margin:4px 0 0;color:var(--v3-muted)}.theme-v3 .menuia-webhook-panel>header>span{padding:5px 7px;border:1px solid var(--v3-line);background:#f7f8f5;font-size:12px;white-space:nowrap}
.theme-v3 .menuia-webhook-table-wrap{overflow:auto}.theme-v3 .menuia-webhook-table{width:100%;min-width:980px;border-collapse:collapse}.theme-v3 .menuia-webhook-table th{padding:11px 13px;border-bottom:1px solid var(--v3-line);background:#f3f4f1;color:#737d76;text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.055em}.theme-v3 .menuia-webhook-table td{padding:13px;border-bottom:1px solid #e4e7e3;vertical-align:top;font-size:14px}.theme-v3 .menuia-webhook-table tr:last-child td{border-bottom:0}.theme-v3 .menuia-webhook-table tbody tr:hover{background:#f8f9f7}.theme-v3 .menuia-webhook-table td strong,.theme-v3 .menuia-webhook-table td small{display:block}.theme-v3 .menuia-webhook-table td small{margin-top:4px;color:#7c867f;font-size:12px}.theme-v3 .menuia-webhook-table td p{max-width:380px;margin:0!important;font-size:14px!important;line-height:1.55!important}.theme-v3 .menuia-webhook-table td code{font-size:12px;overflow-wrap:anywhere}.theme-v3 .menuia-webhook-table td time{font-size:12px;white-space:nowrap}
.theme-v3 .menuia-direction{display:inline-flex;padding:5px 7px;border:1px solid #c9d9e8;background:#eef5fa;color:#2c6598;font-size:12px;font-weight:750;text-transform:uppercase}.theme-v3 .menuia-direction.direction-enviada{border-color:#c9e2d1;background:#ebf6ee;color:#286f3f}

@media(max-width:1280px){.theme-v3 .whatsapp-layout{grid-template-columns:390px minmax(0,1fr)}.theme-v3 .whatsapp-filters{grid-template-columns:minmax(200px,1fr) 140px 160px auto}.theme-v3 .whatsapp-filters .btn-ghost{display:none}.theme-v3 .menuia-runtime-panel{grid-template-columns:1fr 1fr}.theme-v3 .menuia-runtime-panel article:nth-child(2){border-right:0}.theme-v3 .menuia-runtime-panel article:last-child{grid-column:1/-1;border-top:1px solid var(--v3-line)}}
@media(max-width:1040px){.theme-v3 .whatsapp-layout{grid-template-columns:1fr}.theme-v3 .whatsapp-template-panel{position:static}.theme-v3 .whatsapp-metrics{grid-template-columns:repeat(3,1fr)}.theme-v3 .whatsapp-metric:nth-child(3){border-right:0}.theme-v3 .whatsapp-metric:nth-child(-n+3){border-bottom:1px solid var(--v3-line)}}
@media(max-width:760px){.theme-v3 .whatsapp-heading{align-items:flex-start}.theme-v3 .whatsapp-heading-control,.theme-v3 .whatsapp-heading-actions{width:100%;align-items:stretch}.theme-v3 .whatsapp-heading-actions{flex-direction:column}.theme-v3 .whatsapp-heading-actions form,.theme-v3 .whatsapp-heading-actions .btn{width:100%}.theme-v3 .whatsapp-test-form{grid-template-columns:minmax(0,1fr) auto}.theme-v3 .whatsapp-test-form .btn{width:auto}.theme-v3 .whatsapp-connection-state{width:100%;min-width:0}.theme-v3 .menuia-runtime-panel{grid-template-columns:1fr}.theme-v3 .menuia-runtime-panel article,.theme-v3 .menuia-runtime-panel article:nth-child(2){border-right:0;border-bottom:1px solid var(--v3-line)}.theme-v3 .menuia-runtime-panel article:last-child{grid-column:auto;border-bottom:0}.theme-v3 .whatsapp-metrics{grid-template-columns:1fr 1fr}.theme-v3 .whatsapp-metric{border-bottom:1px solid var(--v3-line)}.theme-v3 .whatsapp-metric:nth-child(odd){border-right:1px solid var(--v3-line)}.theme-v3 .whatsapp-metric:nth-child(even){border-right:0}.theme-v3 .whatsapp-filters{grid-template-columns:1fr}.theme-v3 .whatsapp-filters .btn-ghost{display:flex}}

/* Indicadores operacionais */
.theme-v3 .indicators-heading{align-items:flex-end}.theme-v3 .indicator-period-form{max-width:900px;display:flex;align-items:flex-end;justify-content:flex-end;gap:8px;flex-wrap:wrap}.theme-v3 .indicator-period-form label{min-width:132px;display:flex;flex-direction:column;gap:4px;color:#68736b;font-size:12px;font-weight:650}.theme-v3 .indicator-period-form label:nth-child(3){min-width:175px}.theme-v3 .indicator-period-form select,.theme-v3 .indicator-period-form input{height:40px;background:#fff}.theme-v3 .indicator-period-form .btn{height:40px;gap:7px}.theme-v3 .indicator-period-form .btn i{width:16px}
.theme-v3 .indicator-summary-grid{margin-bottom:14px;border:1px solid var(--v3-line);background:#fff;display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}.theme-v3 .indicator-summary-grid article{min-height:120px;padding:18px;border-right:1px solid var(--v3-line);border-bottom:1px solid var(--v3-line);display:grid;grid-template-columns:38px minmax(0,1fr);gap:13px;align-items:start}.theme-v3 .indicator-summary-grid article:nth-child(3n){border-right:0}.theme-v3 .indicator-summary-grid article:nth-last-child(-n+3){border-bottom:0}.theme-v3 .indicator-summary-grid article.indicator-alert{box-shadow:inset 3px 0 var(--v3-danger)}.theme-v3 .indicator-summary-icon{width:38px;height:38px;background:#edf3ee;color:#356b47;display:grid;place-items:center}.theme-v3 .indicator-summary-icon i{width:19px}.theme-v3 .indicator-summary-grid article>div{min-width:0}.theme-v3 .indicator-summary-grid small{display:block;color:#727d75;font-size:12px;letter-spacing:.05em}.theme-v3 .indicator-summary-grid strong{display:block;margin:7px 0 4px;font-size:27px;line-height:1.1;font-variant-numeric:tabular-nums}.theme-v3 .indicator-summary-grid p{margin:0!important;color:#747e77;font-size:14px!important;line-height:1.4!important}
.theme-v3 .indicator-operation-grid{margin-bottom:14px;display:grid;grid-template-columns:minmax(0,1.5fr) minmax(330px,.8fr);gap:14px}.theme-v3 .indicator-status-panel,.theme-v3 .indicator-priority-panel,.theme-v3 .indicator-products-panel,.theme-v3 .indicator-team-panel{padding:0;overflow:hidden}.theme-v3 .indicator-panel-heading{min-height:85px;padding:15px 18px;border-bottom:1px solid var(--v3-line);display:flex;align-items:center;justify-content:space-between;gap:20px;background:#f8f9f7}.theme-v3 .indicator-panel-heading h2{margin:3px 0 2px;font-size:18px}.theme-v3 .indicator-panel-heading p{margin:0!important;color:#707a73;font-size:14px!important;line-height:1.45!important}.theme-v3 .indicator-panel-heading>strong{font-size:31px;font-variant-numeric:tabular-nums}.theme-v3 .indicator-panel-heading>small{color:#69736c;font-size:13px;white-space:nowrap}
.theme-v3 .indicator-status-list{padding:5px 16px 12px}.theme-v3 .indicator-status-list>a{min-height:63px;border-bottom:1px solid #e3e7e3;display:grid;grid-template-columns:34px minmax(150px,.8fr) minmax(130px,1fr) 34px;gap:12px;align-items:center;color:#29332c}.theme-v3 .indicator-status-list>a:last-child{border-bottom:0}.theme-v3 .indicator-status-list>a:hover strong{color:var(--v3-green-dark)}.theme-v3 .indicator-status-icon{width:34px;height:34px;background:#edf1ed;color:#506058;display:grid;place-items:center}.theme-v3 .indicator-status-icon i{width:17px}.theme-v3 .indicator-status-list>a>span:nth-child(2){display:flex;flex-direction:column}.theme-v3 .indicator-status-list strong{font-size:14px}.theme-v3 .indicator-status-list small{font-size:12px;color:#748078}.theme-v3 .indicator-status-list b{font-size:17px;text-align:right}.theme-v3 .indicator-status-meter,.theme-v3 .indicator-priority-list>div>div{height:7px;background:#e6e9e6;overflow:hidden}.theme-v3 .indicator-status-meter i,.theme-v3 .indicator-priority-list>div>div i{width:var(--indicator-width);height:100%;display:block;background:#3d7e52}
.theme-v3 .indicator-priority-list{padding:10px 18px 15px}.theme-v3 .indicator-priority-list>div{min-height:55px;display:grid;grid-template-columns:90px 35px minmax(90px,1fr) 48px;gap:10px;align-items:center;border-bottom:1px solid #e4e7e3}.theme-v3 .indicator-priority-list>div:last-child{border-bottom:0}.theme-v3 .indicator-priority-list>div>strong{font-size:17px;font-variant-numeric:tabular-nums}.theme-v3 .indicator-priority-list>div>small{text-align:right;color:#6f7a72;font-size:12px}
.theme-v3 .indicator-products-panel{margin-bottom:14px}.theme-v3 .indicator-product-list>header,.theme-v3 .indicator-product-list>div{min-height:54px;padding:0 18px;display:grid;grid-template-columns:minmax(180px,1.1fr) minmax(220px,1.5fr) 80px 90px 75px;gap:14px;align-items:center}.theme-v3 .indicator-product-list>header{min-height:40px;background:#eef0ed;color:#657068;font-size:12px;text-transform:uppercase;letter-spacing:.055em}.theme-v3 .indicator-product-list>div{border-bottom:1px solid #e2e6e2}.theme-v3 .indicator-product-list>div:last-child{border-bottom:0}.theme-v3 .indicator-product-list>div>strong{font-size:14px}.theme-v3 .indicator-product-list>div>span:not(.indicator-dual-meter){font-size:14px;font-variant-numeric:tabular-nums}.theme-v3 .indicator-dual-meter{display:grid;gap:4px}.theme-v3 .indicator-dual-meter:before,.theme-v3 .indicator-dual-meter:after{content:"";grid-column:1;grid-row:1;height:6px;background:#e6e9e6}.theme-v3 .indicator-dual-meter:after{grid-row:2}.theme-v3 .indicator-dual-meter i,.theme-v3 .indicator-dual-meter b{position:relative;z-index:1;width:var(--indicator-width);height:6px;display:block}.theme-v3 .indicator-dual-meter i{grid-column:1;grid-row:1;background:#7e8c82}.theme-v3 .indicator-dual-meter b{grid-column:1;grid-row:2;background:#24a04d}.theme-v3 .indicator-legend{padding:10px 18px;border-top:1px solid var(--v3-line);background:#f8f9f7;display:flex;justify-content:flex-end;gap:16px}.theme-v3 .indicator-legend span{display:flex;align-items:center;gap:6px;color:#68736b;font-size:12px}.theme-v3 .indicator-legend i{width:16px;height:5px}.theme-v3 .indicator-legend .opened{background:#7e8c82}.theme-v3 .indicator-legend .concluded{background:#24a04d}
.theme-v3 .indicator-team-panel{margin-bottom:14px}.theme-v3 .indicator-table-wrap{overflow:auto}.theme-v3 .indicator-table{width:100%;min-width:800px;border-collapse:collapse}.theme-v3 .indicator-table th{height:42px;padding:0 15px;background:#eef0ed;color:#626d65;text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.055em}.theme-v3 .indicator-table td{height:61px;padding:10px 15px;border-bottom:1px solid #e2e6e2;font-size:14px;vertical-align:middle}.theme-v3 .indicator-table tr:last-child td{border-bottom:0}.theme-v3 .indicator-table tbody tr:hover{background:#f8f9f7}.theme-v3 .indicator-table td>strong{font-size:17px}.theme-v3 .indicator-table td:last-child small{display:block;margin-top:3px;color:#778179;font-size:12px}.theme-v3 .indicator-agent{display:flex;align-items:center;gap:10px}.theme-v3 .indicator-agent b{width:32px;height:32px;background:#263229;color:#65df8c;display:grid;place-items:center;font-size:11px}.theme-v3 .indicator-agent strong{font-size:14px}.theme-v3 .indicator-sla-value{font-weight:750;color:#23713d}.theme-v3 .indicator-sla-value.is-low{color:var(--v3-danger)}.theme-v3 .indicator-method-note{padding:12px 15px;border:1px solid var(--v3-line);background:#f6f7f4;display:flex;align-items:flex-start;gap:9px;color:#667168}.theme-v3 .indicator-method-note i{width:18px;min-width:18px}.theme-v3 .indicator-method-note p{margin:0!important;font-size:14px!important;line-height:1.5!important}
@media(max-width:1380px){.theme-v3 .indicators-heading{align-items:flex-start;flex-direction:column}.theme-v3 .indicator-period-form{max-width:none;justify-content:flex-start}.theme-v3 .indicator-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.theme-v3 .indicator-summary-grid article,.theme-v3 .indicator-summary-grid article:nth-child(3n){border-right:1px solid var(--v3-line);border-bottom:1px solid var(--v3-line)}.theme-v3 .indicator-summary-grid article:nth-child(2n){border-right:0}.theme-v3 .indicator-summary-grid article:nth-last-child(-n+2){border-bottom:0}}
@media(max-width:980px){.theme-v3 .indicator-operation-grid{grid-template-columns:1fr}.theme-v3 .indicator-product-list{overflow:auto}.theme-v3 .indicator-product-list>header,.theme-v3 .indicator-product-list>div{min-width:820px}}
@media(max-width:700px){.theme-v3 .indicator-period-form,.theme-v3 .indicator-period-form label,.theme-v3 .indicator-period-form label:nth-child(3){width:100%;min-width:0}.theme-v3 .indicator-period-form .btn{flex:1}.theme-v3 .indicator-summary-grid{grid-template-columns:1fr}.theme-v3 .indicator-summary-grid article,.theme-v3 .indicator-summary-grid article:nth-child(2n),.theme-v3 .indicator-summary-grid article:nth-child(3n),.theme-v3 .indicator-summary-grid article:nth-last-child(-n+2){border-right:0;border-bottom:1px solid var(--v3-line)}.theme-v3 .indicator-summary-grid article:last-child{border-bottom:0}.theme-v3 .indicator-status-list>a{grid-template-columns:34px minmax(0,1fr) 32px}.theme-v3 .indicator-status-meter{display:none}.theme-v3 .indicator-panel-heading{align-items:flex-start;flex-direction:column}.theme-v3 .indicator-priority-list>div{grid-template-columns:82px 30px minmax(70px,1fr) 44px}}

/* Importação, visibilidade e mídias da base de conhecimento */
.theme-v3 .knowledge-visibility{width:max-content;display:inline-flex;align-items:center;gap:5px;color:#5d6861;font-size:12px;font-style:normal;font-weight:700}.theme-v3 .knowledge-visibility i{width:14px}.theme-v3 .knowledge-visibility.visibility-interna{color:#83521c}.theme-v3 .knowledge-visibility.visibility-cliente{color:#287142}
.theme-v3 .knowledge-media-needed{margin:18px 0 0;padding:14px;border:1px solid #e0b869;background:#fff8e7;display:flex;align-items:flex-start;gap:11px;color:#654917}.theme-v3 .knowledge-media-needed>i{width:21px;min-width:21px}.theme-v3 .knowledge-media-needed span{display:grid;gap:3px}.theme-v3 .knowledge-media-needed strong,.theme-v3 .knowledge-media-needed small{font-size:14px;line-height:1.45}
.theme-v3 .knowledge-media-gallery{margin-top:24px;padding-top:18px;border-top:1px solid var(--v3-line)}.theme-v3 .knowledge-media-gallery>header{margin-bottom:11px;display:flex;align-items:center;justify-content:space-between;gap:12px;color:#657068}.theme-v3 .knowledge-media-gallery>header span{font-size:12px;font-weight:800;letter-spacing:.08em}.theme-v3 .knowledge-media-gallery>header strong{font-size:14px}.theme-v3 .knowledge-media-gallery>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.theme-v3 .knowledge-media-item{margin:0;border:1px solid var(--v3-line);background:#f5f7f4;overflow:hidden}.theme-v3 .knowledge-media-item img,.theme-v3 .knowledge-media-item video{width:100%;height:220px;display:block;object-fit:contain;background:#121713}.theme-v3 .knowledge-media-external{min-height:150px;padding:20px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:9px;color:#287142;font-size:14px;font-weight:750;text-align:center}.theme-v3 .knowledge-media-external i{width:25px}.theme-v3 .knowledge-media-item figcaption{min-height:55px;padding:10px 11px;display:flex;align-items:center;justify-content:space-between;gap:9px;background:#fff}.theme-v3 .knowledge-media-item figcaption>span{min-width:0;display:grid;gap:2px}.theme-v3 .knowledge-media-item figcaption strong,.theme-v3 .knowledge-media-item figcaption small{font-size:14px;line-height:1.35}.theme-v3 .knowledge-media-item figcaption small{color:#737e76}
.theme-v3 .knowledge-media-manager{margin-top:20px;border:1px solid var(--v3-line)}.theme-v3 .knowledge-media-manager>summary{min-height:64px;padding:11px 14px;display:grid;grid-template-columns:25px minmax(0,1fr) 18px;gap:10px;align-items:center;background:#f2f4f1;cursor:pointer;list-style:none}.theme-v3 .knowledge-media-manager>summary::-webkit-details-marker{display:none}.theme-v3 .knowledge-media-manager>summary>i{width:20px}.theme-v3 .knowledge-media-manager>summary>i:last-child{transition:transform .2s ease}.theme-v3 .knowledge-media-manager[open]>summary>i:last-child{transform:rotate(90deg)}.theme-v3 .knowledge-media-manager>summary span{display:grid;gap:2px}.theme-v3 .knowledge-media-manager>summary strong,.theme-v3 .knowledge-media-manager>summary small{font-size:14px}.theme-v3 .knowledge-media-manager>summary small{color:#6c766f}.theme-v3 .knowledge-media-manager>form{padding:16px;display:grid;gap:13px}.theme-v3 .knowledge-media-manager .field-note{font-size:14px;color:#6a756d}.theme-v3 .knowledge-media-manager .btn{width:max-content}
.theme-v3 .knowledge-media-planning{padding:14px;border:1px solid #d9dfda;background:#f5f7f4;display:grid;gap:12px}.theme-v3 .knowledge-media-planning .switch-field{min-height:30px;margin:0}
.theme-v3 .knowledge-import-panel{margin-bottom:14px;padding:0;overflow:hidden}.theme-v3 .knowledge-import-panel>header{min-height:87px;padding:16px 18px;border-bottom:1px solid var(--v3-line);background:#f2f4f1;display:flex;align-items:center;gap:13px}.theme-v3 .knowledge-import-panel>header>span{width:42px;height:42px;background:#263229;color:#63dd8b;display:grid;place-items:center}.theme-v3 .knowledge-import-panel>header>span i{width:21px}.theme-v3 .knowledge-import-panel h2,.theme-v3 .knowledge-import-preview h2,.theme-v3 .knowledge-review-panel h2{margin:3px 0;font-size:20px}.theme-v3 .knowledge-import-panel p,.theme-v3 .knowledge-import-preview p,.theme-v3 .knowledge-review-panel p{margin:0!important;color:#68736b;font-size:14px!important;line-height:1.5!important}.theme-v3 .knowledge-import-panel>form{padding:18px}.theme-v3 .knowledge-import-panel>form>footer{margin-top:15px;display:flex;justify-content:flex-end}.theme-v3 .knowledge-import-switch{margin-top:14px}
.theme-v3 .knowledge-import-preview{margin-bottom:14px;padding:0;overflow:hidden}.theme-v3 .knowledge-import-preview>header{min-height:84px;padding:15px 18px;border-bottom:1px solid var(--v3-line);display:flex;align-items:center;justify-content:space-between;gap:16px;background:#f8f9f7}.theme-v3 .knowledge-import-hash{padding:7px 9px;background:#e9ece8;color:#59645c;font:700 12px/1.3 monospace}.theme-v3 .knowledge-import-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));border-bottom:1px solid var(--v3-line)}.theme-v3 .knowledge-import-metrics>div{min-height:82px;padding:13px 16px;border-right:1px solid var(--v3-line);display:flex;flex-direction:column;justify-content:center}.theme-v3 .knowledge-import-metrics>div:last-child{border-right:0}.theme-v3 .knowledge-import-metrics small{color:#717b74;font-size:14px}.theme-v3 .knowledge-import-metrics strong{margin-top:4px;font-size:27px;font-variant-numeric:tabular-nums}.theme-v3 .knowledge-import-messages{margin:16px 18px 0;padding:14px 16px;border-left:3px solid}.theme-v3 .knowledge-import-messages.is-error{border-color:#c73342;background:#fff0f1;color:#782630}.theme-v3 .knowledge-import-messages.is-warning{border-color:#d59b2d;background:#fff8e6;color:#674815}.theme-v3 .knowledge-import-messages>strong{font-size:15px}.theme-v3 .knowledge-import-messages ul{max-height:300px;margin:9px 0 0;padding-left:20px;overflow:auto}.theme-v3 .knowledge-import-messages li{margin:4px 0;font-size:14px;line-height:1.45}.theme-v3 .knowledge-import-safety{margin:16px 18px;padding:13px;border:1px solid #bcd5c3;background:#eff7f1;color:#285f3b;display:flex;align-items:flex-start;gap:10px}.theme-v3 .knowledge-import-safety>i{width:20px;min-width:20px}.theme-v3 .knowledge-import-safety span{display:grid;gap:2px}.theme-v3 .knowledge-import-safety strong,.theme-v3 .knowledge-import-safety small{font-size:14px;line-height:1.45}.theme-v3 .knowledge-import-preview>footer{padding:14px 18px;border-top:1px solid var(--v3-line);background:#f8f9f7;display:flex;align-items:center;justify-content:flex-end;gap:9px}
.theme-v3 .knowledge-review-panel{padding:0;overflow:hidden}.theme-v3 .knowledge-review-panel>header{min-height:92px;padding:15px 18px;border-bottom:1px solid var(--v3-line);background:#f2f4f1;display:flex;align-items:center;justify-content:space-between;gap:18px}.theme-v3 .knowledge-review-panel>header select{min-width:220px}.theme-v3 .knowledge-review-list article{min-height:96px;padding:15px 18px;border-bottom:1px solid var(--v3-line);display:grid;grid-template-columns:92px minmax(0,1fr);gap:15px;align-items:start}.theme-v3 .knowledge-review-list article:last-child{border-bottom:0}.theme-v3 .knowledge-review-list article>div{display:grid;gap:4px}.theme-v3 .knowledge-review-list article small,.theme-v3 .knowledge-review-list article strong,.theme-v3 .knowledge-review-list article p,.theme-v3 .knowledge-review-list article blockquote{font-size:14px;line-height:1.45}.theme-v3 .knowledge-review-list article small{color:#738077}.theme-v3 .knowledge-review-list article blockquote{margin:5px 0 0;padding:8px 11px;border-left:2px solid #aeb8b0;background:#f5f7f4;color:#556159}.theme-v3 .knowledge-review-state{padding:6px 7px;background:#ebeeeb;color:#606a63;font-size:11px;font-weight:800;text-align:center;letter-spacing:.04em}.theme-v3 .knowledge-review-state.status-pendente{background:#fff0cd;color:#795916}.theme-v3 .knowledge-review-state.status-resolvido{background:#dcf4e3;color:#22643a}.theme-v3 .knowledge-review-state.status-descartado{background:#eceeed;color:#636c66}
@media(max-width:800px){.theme-v3 .knowledge-media-gallery>div{grid-template-columns:1fr}.theme-v3 .knowledge-import-preview>header,.theme-v3 .knowledge-review-panel>header{align-items:flex-start;flex-direction:column}.theme-v3 .knowledge-import-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.theme-v3 .knowledge-import-metrics>div{border-bottom:1px solid var(--v3-line)}.theme-v3 .knowledge-import-preview>footer{align-items:stretch;flex-direction:column}.theme-v3 .knowledge-import-preview>footer form,.theme-v3 .knowledge-import-preview>footer .btn,.theme-v3 .knowledge-review-panel>header form,.theme-v3 .knowledge-review-panel>header select{width:100%}.theme-v3 .knowledge-review-list article{grid-template-columns:1fr}.theme-v3 .knowledge-review-state{width:max-content}}

/* Auditoria visual */
.theme-v3 .audit-heading{align-items:flex-end}.theme-v3 .audit-heading>.btn{height:40px;white-space:nowrap}
.theme-v3 .audit-filters{margin-bottom:14px;padding:14px;display:grid;grid-template-columns:135px 135px minmax(170px,.8fr) minmax(175px,.9fr) minmax(160px,.8fr) minmax(220px,1.2fr) auto auto;gap:9px;align-items:end}.theme-v3 .audit-filters label{min-width:0;display:grid;gap:5px;color:#68736b;font-size:14px;font-weight:650}.theme-v3 .audit-filters input,.theme-v3 .audit-filters select,.theme-v3 .audit-filters .btn{height:40px}.theme-v3 .audit-search>span{position:relative;display:block}.theme-v3 .audit-search>span>i{position:absolute;left:11px;top:11px;width:17px;color:#748078}.theme-v3 .audit-search input{width:100%;padding-left:36px}
.theme-v3 .audit-summary-grid{margin-bottom:14px;border:1px solid var(--v3-line);background:#fff;display:grid;grid-template-columns:repeat(4,minmax(0,1fr))}.theme-v3 .audit-summary-grid article{min-height:103px;padding:16px 18px;border-right:1px solid var(--v3-line);display:flex;flex-direction:column;justify-content:center}.theme-v3 .audit-summary-grid article:last-child{border-right:0}.theme-v3 .audit-summary-grid article.audit-sensitive{box-shadow:inset 3px 0 #b57a24}.theme-v3 .audit-summary-grid small{color:#707b73;font-size:12px;font-weight:750;letter-spacing:.055em}.theme-v3 .audit-summary-grid strong{margin:5px 0 3px;font-size:27px;line-height:1.1;font-variant-numeric:tabular-nums}.theme-v3 .audit-summary-grid span{color:#6d7870;font-size:14px;line-height:1.4}
.theme-v3 .audit-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:14px;align-items:start}.theme-v3 .audit-log-panel,.theme-v3 .audit-distribution-panel{padding:0;overflow:hidden}.theme-v3 .audit-log-panel>header{min-height:88px;padding:15px 18px;border-bottom:1px solid var(--v3-line);background:#f5f7f4;display:flex;align-items:center;justify-content:space-between;gap:18px}.theme-v3 .audit-log-panel h2,.theme-v3 .audit-distribution-panel h2{margin:3px 0;font-size:19px}.theme-v3 .audit-log-panel header p,.theme-v3 .audit-distribution-panel header p{margin:0!important;color:#707a73;font-size:14px!important;line-height:1.45!important}.theme-v3 .audit-retention-note{display:flex;align-items:center;gap:7px;color:#56625a;font-size:14px;font-weight:700;white-space:nowrap}.theme-v3 .audit-retention-note i{width:17px}
.theme-v3 .audit-log-row{position:relative;min-height:79px;padding:12px 14px;border-bottom:1px solid #e1e5e1;display:grid;grid-template-columns:86px minmax(170px,1fr) minmax(190px,1.05fr) minmax(120px,.7fr) minmax(125px,.65fr) 34px;gap:12px;align-items:center}.theme-v3 .audit-log-row:last-child{border-bottom:0}.theme-v3 .audit-log-row:hover{background:#f8faf8}.theme-v3 .audit-log-row>time{display:grid;gap:2px;font-variant-numeric:tabular-nums}.theme-v3 .audit-log-row>time strong{font-size:14px}.theme-v3 .audit-log-row>time span{color:#707a73;font-size:14px}.theme-v3 .audit-actor{min-width:0;display:flex;align-items:center;gap:9px}.theme-v3 .audit-avatar{width:34px;height:34px;min-width:34px;overflow:hidden;background:#263229;color:#62dd89;display:grid;place-items:center;font-size:11px;font-weight:800}.theme-v3 .audit-avatar img{width:100%;height:100%;object-fit:cover}.theme-v3 .audit-actor>span,.theme-v3 .audit-action>span,.theme-v3 .audit-entity,.theme-v3 .audit-origin{min-width:0;display:grid;gap:2px}.theme-v3 .audit-actor strong,.theme-v3 .audit-action strong,.theme-v3 .audit-entity strong,.theme-v3 .audit-origin strong{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.theme-v3 .audit-actor small,.theme-v3 .audit-action small,.theme-v3 .audit-entity small,.theme-v3 .audit-origin small{color:#748078;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.theme-v3 .audit-action{min-width:0;display:flex;align-items:center;gap:9px;color:#4f5c54}.theme-v3 .audit-action>i{width:32px;height:32px;min-width:32px;padding:7px;background:#e9ece9}.theme-v3 .audit-action.action-create>i{background:#dcf2e2;color:#277040}.theme-v3 .audit-action.action-update>i{background:#e4ece6;color:#3f6b4d}.theme-v3 .audit-action.action-access>i{background:#e4ebf4;color:#3e5f7c}.theme-v3 .audit-action.action-communication>i{background:#e9e6f1;color:#68567e}.theme-v3 .audit-action.action-security>i{background:#fff0ce;color:#805d18}.theme-v3 .audit-action.action-danger>i{background:#fae0e3;color:#a3313e}
.theme-v3 .audit-row-details{position:static}.theme-v3 .audit-row-details>summary{width:32px;height:32px;border:1px solid var(--v3-line);background:#fff;display:grid;place-items:center;color:#5f6b63;cursor:pointer;list-style:none}.theme-v3 .audit-row-details>summary::-webkit-details-marker{display:none}.theme-v3 .audit-row-details>summary i{width:17px;transition:transform .2s ease}.theme-v3 .audit-row-details[open]>summary i{transform:rotate(90deg)}.theme-v3 .audit-row-details[open]{grid-column:1/-1;width:100%}.theme-v3 .audit-row-details[open]>summary{margin-left:auto}.theme-v3 .audit-row-details>div{margin-top:10px;padding:13px;border:1px solid #d9dfda;background:#f3f5f2;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.theme-v3 .audit-row-details dl{margin:0;padding:9px 10px;background:#fff;border:1px solid #e1e5e1}.theme-v3 .audit-row-details dt{margin-bottom:4px;color:#6c776f;font-size:12px;font-weight:750;text-transform:uppercase;letter-spacing:.04em}.theme-v3 .audit-row-details dd{margin:0;color:#303a33;font-size:14px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}.theme-v3 .audit-row-details>div>p{grid-column:1/-1;margin:0!important;color:#68736b;font-size:14px!important}
.theme-v3 .audit-log-panel>.pagination{margin:0;padding:14px;border-top:1px solid var(--v3-line);background:#f7f8f6}.theme-v3 .audit-distribution-panel{position:sticky;top:80px}.theme-v3 .audit-distribution-panel>header{padding:16px 17px;border-bottom:1px solid var(--v3-line);background:#f5f7f4}.theme-v3 .audit-distribution-panel>div>a{min-height:67px;padding:11px 14px;border-bottom:1px solid var(--v3-line);display:grid;grid-template-columns:32px minmax(0,1fr);gap:10px;align-items:center;color:#303a33}.theme-v3 .audit-distribution-panel>div>a:hover{background:#f8faf8}.theme-v3 .audit-distribution-panel>div>a>.audit-action{display:block}.theme-v3 .audit-distribution-panel>div>a>span:last-child{min-width:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:3px 8px;align-items:end}.theme-v3 .audit-distribution-panel>div>a strong,.theme-v3 .audit-distribution-panel>div>a small{font-size:14px}.theme-v3 .audit-distribution-panel>div>a small{color:#707b73}.theme-v3 .audit-distribution-panel>div>a>span:last-child>i{grid-column:1/-1;width:100%;height:5px;background:linear-gradient(90deg,#3d7e52 var(--audit-width),#e5e9e5 var(--audit-width));display:block}.theme-v3 .audit-distribution-panel>footer{padding:13px 14px;background:#eff2ee;display:flex;align-items:flex-start;gap:8px;color:#647068}.theme-v3 .audit-distribution-panel>footer i{width:18px;min-width:18px}.theme-v3 .audit-distribution-panel>footer p,.theme-v3 .audit-distribution-empty{margin:0!important;font-size:14px!important;line-height:1.5!important}.theme-v3 .audit-distribution-empty{padding:18px;color:#707a73}
@media(max-width:1500px){.theme-v3 .audit-filters{grid-template-columns:repeat(4,minmax(150px,1fr))}.theme-v3 .audit-filters .audit-search{grid-column:span 2}.theme-v3 .audit-log-row{grid-template-columns:78px minmax(150px,1fr) minmax(170px,1fr) minmax(110px,.7fr) 34px}.theme-v3 .audit-origin{display:none}}
@media(max-width:1100px){.theme-v3 .audit-layout{grid-template-columns:1fr}.theme-v3 .audit-distribution-panel{position:static}.theme-v3 .audit-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.theme-v3 .audit-summary-grid article{border-bottom:1px solid var(--v3-line)}.theme-v3 .audit-summary-grid article:nth-child(2n){border-right:0}.theme-v3 .audit-summary-grid article:nth-last-child(-n+2){border-bottom:0}}
@media(max-width:760px){.theme-v3 .audit-heading{align-items:stretch}.theme-v3 .audit-heading>.btn{width:100%}.theme-v3 .audit-filters{grid-template-columns:1fr}.theme-v3 .audit-filters .audit-search{grid-column:auto}.theme-v3 .audit-summary-grid{grid-template-columns:1fr}.theme-v3 .audit-summary-grid article,.theme-v3 .audit-summary-grid article:nth-child(2n),.theme-v3 .audit-summary-grid article:nth-last-child(-n+2){border-right:0;border-bottom:1px solid var(--v3-line)}.theme-v3 .audit-summary-grid article:last-child{border-bottom:0}.theme-v3 .audit-log-panel>header{align-items:flex-start;flex-direction:column}.theme-v3 .audit-log-row{padding:14px;grid-template-columns:70px minmax(0,1fr) 34px}.theme-v3 .audit-actor{grid-column:2}.theme-v3 .audit-action{grid-column:1/3}.theme-v3 .audit-entity{grid-column:1/3}.theme-v3 .audit-row-details{grid-column:3;grid-row:1}.theme-v3 .audit-row-details[open]{grid-column:1/-1;grid-row:auto}.theme-v3 .audit-row-details>div{grid-template-columns:1fr}}

/* Homologação v1.6.6 */
body.theme-v3.ticket-detached .app-shell{margin-left:0}
body.theme-v3.ticket-detached .main-content{max-width:none;padding:0}
body.theme-v3.ticket-detached .ticket-mail-layout{height:100vh;min-height:0;display:block;border:0}
body.theme-v3.ticket-detached .mail-conversation-panel{height:100vh;border:0}
.theme-v3 .mail-conversation-panel:fullscreen{width:100vw;height:100vh;min-height:100vh;border:0;background:#fff}